xero - Customer Experience Specialist - Melio

• Please indicate your expected annual base salary range for this role (excluding any benefits or allowances) • Please select the option that best describes your current working rights for the country this role is based. • I am a permanent resident • I currently hold a valid visa (and can freely commence work with Xero, with no support required) • I currently hold a valid visa on a temporary basis (and would require visa assistance in the future) • I currently do not hold any valid working rights, and need Xero to provide a work visa and/or sponsorship • We are looking to add Customer Experience Specialists to our team who will work from 11:30am - 8:00pm, on a Monday through Friday schedule. Can you please confirm this works for you? • This is a hybrid role requiring three days of office-based work and two days working from home each week. Can you please confirm this works for you? • As this role involves supporting US-based customers, there will be a requirement to work some UK Public Holidays (excluding Christmas Day, and New Years Day). Can you please confirm this works for you? • What approach do you take when starting a piece of work? • I typically reach for AI as a first step on new work, and have a view of where it helps, and where to keep a human-led approach. • I use AI to explore options, experiment with where it may add value, and take note of where it doesn’t. • I start with the task myself, and consider using AI if the task is ambiguous or when an opportunity presents. • I consider how AI could be used across teams, challenge assumptions, and steer others’ learning. • Which statement best describes how you use AI in your work? • I keep prompts, context, or instructions that I reuse across similar tasks, and have adapted my workflow around them. • I use AI for individual tasks as they come up (e.g. drafting, research, or troubleshooting). • I use AI as part of my regular work, adjusting my prompts for each task and working within the tools as they're set up. • I connect AI across multiple tools or steps into a workflow that other people can pick up and use. • Which statement best describes how you judge AI's output? • I help set shared standards for where AI is used, how much to trust it, and when judgement leads. • When AI is used, I review the result for obvious errors before using it. • I weigh AI's value and limits against the task's need for human judgement, and set checks accordingly. • When AI is used, I assess whether the result is accurate, and fits the task and audience. • Which statement best describes your approach to AI accountability? • I hold AI-assisted work to the same standard as any other, and flag risks through the right channels. • I build governance into workflows so accountability holds as others adopt them. • I build checks into the workflow from the start, and keep them current as it evolves. • I follow approved policies, and own the result however it was produced. • Declaration & Background Checking • By selecting yes, you are certifying that all information above, and in your attached resume, is correct at the time of submission (to the best of my knowledge). • Xero offers employment based on the satisfactory completion of relevant background checks, which may include a credit and criminal history check. By selecting yes you consent to Xero completing these checks if you are the successful candidate. • We will retain your information for a period of time after your application, even if you are unsuccessful. This is so we can consider you for other current or future opportunities, to help us better understand, analyse and improve our recruitment process, or as permitted by law. To request the removal of your data from our systems at any time, contact us. • Xero strives to reflect our customers and communities • Xero is committed to reflecting the communities and customers we serve, your response to 2 self-disclosure questions helps us understand how we can improve accessibility for all talent. Submission of this information is voluntary and refusal to provide it will not subject you to adverse treatment. Your answers will be kept confidential and are not seen on an individualized basis. The options available reflect the categories from your local census. • What is your gender identity? • Another Gender Identity • I prefer not to answer • Which ethnicity(ies) do you identify with? Please select all that apply. • Asian - Bangladeshi • Asian - Chinese • Asian - Pakistani • Black - African • Black - British • Black - Caribbean • Middle Eastern/Latin American/African • Mixed - White & Asian • Mixed - White & Black African • Mixed - White & Black Caribbean • New Zealand European • White - British • Southern and Eastern European • White - Other European • None of the options offered • Recruiting Privacy Policy • Submit Application