Higharc - Customer Adoption Manager

• 4+ years experience in a Customer Success role, ideally in a cutting-edge, fast paced, SaaS environment • Experience using Customer Success Platforms (such as Planhat, ChurnZero, Gainsight) and you find it easy to learn new systems quickly • An incredibly strong sense of ownership--you take a proactive approach to triage potential issues and resolve them • You're comfortable using AI and deep analytics to ensure customers achieve measurable value • Excellent partnership skills and the ability to communicate exceptionally well with a wide range of stakeholders, it's a normal day if you're taking to a CEO, an architect, and an internal software engineer back-to-back. • A major plus if you also bring: • Domain knowledge in Homebuilding • Working at Higharc • Higharc has been remote first since our founding in 2018. We offer flexible hours so you can do your best work without missing out on life. Higharc offers competitive salaries with significant equity, in a fast-growing, well-funded company. • Personal healthiness is an important value for us- we provide comprehensive medical, dental, and vision coverage, with unlimited PTO, and meaningful maternity/paternity leave to all U.S based employees that are full-time. You'll also have access to other big-company benefits such like short and long-term disability plans and a 401K. Haven't worked remotely before? We provide a stipend to create the ideal home office.