sanity - Senior Support Engineer, Europe
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Requirements
• Exceptional communication and organizational skills • At least 4 years of technical developer support experience using JavaScript, TypeScript, and front-end frameworks like Next.js • Experience debugging complex technical issues with other developers and end-users • Demonstrated capacity to quickly learn new concepts and technologies • Self-starter who takes initiative and is energized when there is no obvious solution
Responsibilities
• Work closely with our Enterprise customers to resolve technical issues and answer questions • Troubleshoot bugs, create reusable code snippets, and produce minimal reproducible examples of issues • Develop standard solutions, author self-serve resources, and improve documentation where needed • Support Customer Solutions and Sales teams with customer data and technical guidance in pre-sales activities • Build and maintain support infrastructure, tooling, and workflows • Take part in Sanity’s developer community rotation to help answer questions • Liaise between customers and internal teams during incidents and escalations • Continuously research best practices and learn existing and upcoming features of Sanity's content platform
Benefits
• A healthy work-life balance that accommodates individual and family needs • Competitive salary and stock options program
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