Customer.io - 2026 Opportunities - Account Manager, EMEA
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Requirements
• This role may be hired at different levels. What matters most is your ability to build relationships, communicate clearly, and take ownership of customer outcomes. • For Associate Account Manager: • 1–2 years of experience in a customer-facing role (Sales, Customer Success, Account Management, Support, or similar). • Strong interest in account management and customer growth. • Organized, detail-oriented, and comfortable juggling multiple priorities. • Eager to learn and grow with coaching and feedback. • For Account Manager: • 3+ years of experience in account management, sales, or a related role in a SaaS or technology environment. • Experience managing renewals, retention, and growth within an account portfolio. • Comfortable owning account strategy and identifying revenue opportunities. • Strong communication and relationship-building skills, with a results-oriented mindset. • For both levels: • For both levels: • Clear, thoughtful written and verbal communication skills. • Comfort working with CRM tools (or willingness to learn quickly). • A collaborative, team-first approach to work. • Located in the United Kingdom, or Ireland.
Responsibilities
• Serve as a primary point of contact for a portfolio of customers, building strong, long-term relationships. • Manage renewals and support account retention in partnership with Customer Success. • Monitor account health and key performance indicators, identifying risks and opportunities early. • Collaborate with Account Managers (at the Associate level) or operate more independently (at the Account Manager level) to support customer growth and pipeline health. • Identify opportunities for expansion, upsell, or cross-sell and partner with Sales to execute where appropriate. • Coordinate with internal teams—including Billing, Support, and Product—to resolve account-related questions and issues. • Maintain accurate account data and activity in CRM tools. • Stay informed on Customer.io’s product updates and industry trends to better advise customers.
Benefits
• We believe in transparency. This role may be hired at different levels, and compensation will vary accordingly: • Associate Account Manager: $60,000 base + $25,000 variable = $85,000 OTE • Associate Account Manager: • Account Manager: $80,500 base + $34,500 variable = $115,000 OTE • Account Manager: • All compensation figures are in USD (or equivalent in local currency), depending on experience and subject to market rate adjustment. • We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • unlimited PTO • Our Process • Our Process • No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. • 30-minute video call with Recruiter • 45-minute video call with Hiring Manager • Take-home assignment • Assignment review call with the hiring team • All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. • Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. • Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected]. • We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now.
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