leantaas - Senior Clinical Workflow Implementation Manager, iQueue for Inpatient Flow
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Requirements
• Bachelor's degree or equivalent years of related experience • A maniacal obsession with customer happiness, success, and retention. You’re the type of person who will move mountains to solve problems and make people successful • Healthcare background in operations management or patient flow • 5+ years of professional experience in a client- or customer-facing role such as management consulting, implementation management, or customer success • 7+ years of experience working on healthcare products / working with hospitals • 3+ years of healthcare leadership experience in process improvement, operations management or patient flow • Excellent strategic and organizational agility • Analytical thinking, strong communication and presentation skills • Ability to influence change within complex organizations by using data, problem solving and change management strategies • Willingness to travel 25-50% of the time • Graduate degree from one of the following programs: MHA, MPH, MHSA, MBA. or an MS, MSN with a focus in health informatics • Lean or Six Sigma training utilizing models like A3, DMAIC, or PDCA • ## WHAT YOU'LL GET • Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives! • Competitive compensation package that includes base salary, target bonus, and stock options
Responsibilities
• Lead customer implementations from discovery through go-live, including operational workflow analysis, solution design, and change management planning. • Partner with client stakeholders to identify, prioritize, and optimize workflows across departments to improve patient flow and operational efficiency. • Design and execute change management strategies that maximizes on the created relationships with governance teams, executive team members, and key stakeholders • Design and deliver training programs that support product adoption and enable frontline teams to integrate new workflows and product capabilities into daily operations. • Ensure effective issue resolution by following support best practices, gathering detailed problem context, and coordinating with appropriate internal teams. • Communicate implementation progress and operational outcomes to client leadership, building trusted relationships with manager and executive stakeholders to support strategic decision-making and ROI realization. • Collaborate cross-functionally to improve implementation processes and outcomes, contribute customer insights to product roadmap discussions, and support marketing initiatives such as case studies and user community engagement.
Benefits
• Generous Paid Time Off and Parental Leave • Monthly reimbursement for Skill Building • Monthly reimbursement for Wellness, Transportation, and/or Home Office • Education Reimbursement for select courses/programs • Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
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