iHerb - ERP & Business Apps - SAP OTC/TM Manager

• Demonstrates strong ownership mindset — treats projects as accountable deliverables, not tasks delegated to SI partners. • Proactively drives progress by asking the right questions, identifying risks early, and ensuring all stakeholders are engaged. • Maintains end-to-end visibility across SAP and non-SAP components, ensuring seamless business process delivery. • Balances strategic thinking with hands-on execution, ensuring every change aligns with business outcomes. • Exhibits leadership presence with both technical and business teams, instilling confidence and ensuring accountability. • 10+ years of experience in SAP OTC/TM within S/4HANA environments, preferably with Big 4 consulting or enterprise implementation background. • Proven leadership experience managing global SAP projects in high-volume ecommerce or logistics-driven industries. • Strong understanding of OTC and TM process integration across tax, pricing, rebates, logistics, WMS, and finance. • Experience managing SI delivery (onshore/offshore), including SLA adherence, scope control, and governance. • Excellent communication, stakeholder management, and conflict resolution skills. • Professional certifications such as PMP, CPIM, SAP S/4HANA Functional Certification preferred. • Success Criteria: • Success Criteria: • Demonstrates visible ownership and proactive engagement on all assigned initiatives. • Ensures SIT and UAT are executed with well-defined end-to-end business scenarios and full traceability. • Maintains quality and compliance through pre-migration reviews and documentation. • Delivers projects on time, within budget, and aligned to business expectations. • Builds trust and accountability with business stakeholders and SI teams. • The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice. • Education & Experience Necessary For Success • BS in Computer Science, Information Technology or a related field; Master’s degree is a plus • Hands on functional experience in S/4 HANA OTC and embedded Transportation management module • At least 5 years of management experience • Participation in all phases of at least 4 full-lifecycles of SAP OTC implementation • Understanding of SAP ASAP & Agile methodologies • Strong organization, change management & project management skills • SAP functional certifications AND/OR PMP certification preferred • Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. • Judgment/Reasoning Ability • Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Physical Demands: • Work Environment: The noise in the work environment is usually moderate. Other factors are: • Work Environment • Hectic, fast-paced with multi-level distractions • Professional, yet casual work environment • Office / Warehouse environment • Ability to work extended hours as required • Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies. • Anticipated Pay Scale: • $115,000—$165,000 USD • Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization. • Staffing Agency Submission Notice • Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · Embrace Diversity & Inclusion · Strive for Simplicity • Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · • Embrace Diversity & Inclusion · Strive for Simplicity • iHerb BenefitsAt iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.