Cresta - Associate Conversational AI Designer
Requirements
• Strong communication skills (verbal and written). • Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills. • General knowledge of Conversational AI and natural language processing models. • Background in Linguistics preferred. • Experience working with Python is a plus. • Experience working with Dialogflow CX or another bot design platform is a plus
Responsibilities
• Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers. • Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite. • Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between. • Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed. • Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards. • Design and develop virtual agent solutions using Google's Dialogflow CX.
Benefits
• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Paid parental leave to support you and your family • Monthly Health & Wellness allowance • Work from home office stipend to help you succeed in a remote environment • Lunch reimbursement for in-office employees • Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. • The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. • Salary Range: $60,000–$95,000 + Offers Equity • We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]
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