patrianna - Helpdesk Support Specialist (L2)
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Requirements
• Strong knowledge of Windows, macOS, and basic Linux troubleshooting • Experience with remote support tools (TeamViewer, AnyDesk, etc.) and ticketing systems • Solid understanding of network configurations and troubleshooting (TCP/IP, DNS, VPN) • Excellent problem-solving skills with the ability to work independently • Strong communication skills—you can explain tech stuff to anyone, no matter their background • Experience with Google Workspace, Slack management, Jira configuration, or MDM systems would be fantastic
Responsibilities
• Provide technical support to internal employees via remote tools, chat, and email • Diagnose and resolve hardware, software, and network-related issues across all platforms • Manage tickets and prioritize requests to ensure timely response and resolution • Set up, configure, and troubleshoot laptops and mobile devices for team members • Perform regular maintenance, updates, and software installations on employee devices • Document solutions and build our knowledge base to help the team learn and grow • You'll be joining a fast-paced, high-growth environment where your technical expertise directly impacts our team's productivity and success. Every problem you solve helps our global team stay focused on building amazing gaming experiences. You'll have the freedom to improve processes, implement solutions, and grow your skills while working with cutting-edge technology in an ego-free, collaborative environment where your contributions are genuinely valued.
Benefits
• Generous Leave Policy: Take advantage of paid time off, encompassing both vacation and sick leave, to ensure you can recharge and recover when needed. Take your time on bank holidays as well. • Continuously Development: Get an opportunity to join a fast-growing business where the sky’s the limit. • Company Events: Engage in our vibrant company culture through a variety of informal events designed to foster camaraderie and teamwork. • Full Remote Work: Enjoy the flexibility of working remotely from wherever you feel most productive.
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