atmosera - Cloud Desktop Support Technician (Remote
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• Technical Expertise • Desktop Management Tools: Proficiency with common RMM and remote support tools (e.g., ScreenConnect, LogMeIn, Kaseya, or ConnectWise). • Microsoft 365: Strong understanding of the M365 admin center and productivity suite. • Analytical Skills: Ability to analyze system logs and telemetry to identify root causes. • Language & Client Focus • Bilingual Communication: Business Professional fluency in English and Spanish (Written and Verbal) is required to support our diverse client base. • Adaptability: Comfort operating in a fast-paced environment while managing multiple ticket priorities. • Experience: 1+ years of systems administration or desktop support experience (MSP background strongly preferred). • Email Migrations: Proven experience supporting or executing email migration projects. • Cloud Exposure: Hands-on experience with Azure administration and M365 management. • Language: Must be bilingual (English/Spanish). • Networking: Familiarity with VPNs, firewalls, and basic networking troubleshooting. • ## Preferred Certifications • Desktop & M365: • MS-900: Microsoft 365 Fundamentals • MD-102: Microsoft 365 Endpoint Administrator (Highly Preferred) • AZ-900: Microsoft Azure Fundamentals • AZ-104: Microsoft Azure Administrator • This is a contractor position in the United States with the ability to work from home but may require travel to a client site.
Responsibilities
• Desktop & Productivity Support • Modern Endpoint Management: Install, configure, and troubleshoot client workstations and applications using Microsoft Intune, Autopilot, and SCCM. • Email & Collaboration: Act as a primary resource for Microsoft 365 and Exchange Online support, including mail flow, permissions, and client-side Outlook troubleshooting. • Migration Support: Provide technical execution for Email Migrations (Tenant-to-Tenant or On-Prem to M365) and assist with data transitions to SharePoint and OneDrive. • Identity Management: Manage and troubleshoot user identities in Azure Active Directory (Entra ID) and local Active Directory environments. • Technical Support & Azure Operations • Incident Resolution: Monitor, analyze, and resolve incidents across Azure and vSphere platforms. • Resource Administration: Install and administer customer resources in Azure, including VMs, storage, and networking components. • Patch Management: Perform patch remediation, including manual updates and troubleshooting for Windows and Linux operating systems. • Network Connectivity: Manage VPN configurations, firewalls, and client-side connectivity issues. • Continuous Improvement & Communication • Service Excellence: Communicate technical issues and resolutions in clear, business-focused language in both English and Spanish. • Documentation: Contribute to internal and client-facing knowledge bases (SOPs) and client-specific runbooks. • Automation: Assist in driving efficiency through the use of PowerShell for task automation.
Similar Jobs
No credit card. Takes 10 seconds.