Telnyx - Product Support Engineer: EMEA
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Requirements
• Must-Have • Background in Computer Science, IT, networking, or equivalent hands-on experience • Networking fundamentals: solid understanding of how the internet works, including DNS, routing, IP addressing, and HTTP/HTTPS • API experience: comfortable with REST APIs, webhooks, and tools like Postman or cURL • Linux terminal proficiency: comfortable navigating filesystems, reading logs, and running commands • Problem-solving mindset: you dig into issues, ask good questions, and don't give up easily • Communication skills: you'll need to be highly proficient in English, both written and verbal - owning customer communication and technical documentation from day one • Nice-to-Have • Familiarity with scripting or programming (Python, Bash, JavaScript, or similar) • Understanding of AI concepts such as RAG, MCPs, embeddings, and prompt engineering • Experience using n8n, Zapier, Git/GitHub, or similar • You don’t need to tick every box - if you’re keen to learn that's the box that matters most ! • This role operates on Central Time (UTC-6), 9am–6pm Monday to Friday
Responsibilities
• Troubleshoot: complex customer issues across networking, APIs, and communications products • Investigate: using tools like Postman, cURL, Wireshark, Linux terminal and our internal tooling • Collaborate: with customers, vendors, and engineering teams to resolve cases • Automate: contribute to bot-building and workflow automation • Document: solutions and improve self-service resources • Learn: VoIP protocols, internal systems, and new technologies as the role evolves • Your Toolkit • Troubleshooting: Postman, cURL, Wireshark, sngrep, Linux terminal • Ticketing and Comms: Zendesk, Slack • Collaboration: Google Workspace (Gmail, Calendar, Docs, Sheets, Meet) • Automation: n8n, Zapier, OpenClaw (internal AI platform), scripting (Python, Bash, etc.) • Version Control: GitHub • Analytics: Metabase, Graylog, Jira
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