reonic - Operations Management Intern – UK (SaaS, Greentech) (m/f/d)
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Responsibilities
• Translate customer feedback into actionable product insights and help shape new features. • Collaborate with the Co-Founders and Head of Account Management on ad hoc initiatives (e.g. trade shows, internal product testing, competitor benchmarking). • Assist with drafting product specifications and feature requests based on real customer use cases. • Set up and configure customer accounts tailored to their business needs. • Be the go-to technical contact for UK customers via support chat, WhatsApp, or email. • Join customer calls alongside Account Managers to provide product expertise and ensure smooth onboarding. • Provide administrative support, maintaining customer records and tracking key engagement metrics. • What Makes You a Great Fit • Currently in the final year of a top engineering or business school, or taking a gap year from one. • Structured, proactive, and eager to learn in a fast-paced environment. • Strong interest in customer success, sales, and customer engagement. • Ideally start in May. • Available for at least 5 month internship in our Berlin or Augsburg office. • Bonus: Previous experience in SaaS, startups, or customer-facing roles.
Benefits
• Be part of a fast-growing VC-backed startup with a mission-driven approach. • Gain hands-on experience in different areas of sales. • Freedom to experiment and bring your ideas to life in a small, creative team. • Real ownership and responsibility from day one. • Perks like gym membership, coffee and drinks, team events, MacBook and more. • Make a tangible impact in the renewable energy sector. • A vibrant, collaborative office culture where great ideas happen face-to-face — we're a full in-person team (5 days/week) in a beautiful Berlin office near Hackescher Markt. • Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back—we value talent and passion above all.
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