starcompliance - Senior Implementation Business Analyst
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Requirements
• The Business Analyst plays a pivotal client-facing role, leading and executing implementation projects to ensure the successful configuration, deployment, and adoption of StarCompliance solutions. This position blends strong client engagement skills with hands-on delivery expertise, driving high-quality outcomes and sustained client satisfaction. • Minimum of 5+ years’ experience in a client-facing Business Analyst or Implementation Consultant role within software or information services • Exceptional stakeholder management skills, with demonstrated success engaging client business users, technical teams, and senior executives. • Strong influencing and negotiation skills. • Strong organizational skills and high attention to detail • Strong oral, written, presentation and interpersonal communication skills • Driven, proactive, positive attitude • Strong analytical, requirements gathering and problem-solving skills • Excellent written and verbal skills to document project requirements and track milestones • Excellent attention to detail with a disciplined, process-driven delivery approach • Hands-on experience migrating clients from legacy or third-party solution • Financial compliance experience preferred • Experience collaborating across global teams and time zones preferred • Previous experience of Agile delivery practices Scrum/Kanban ceremonies (backlog refinement, sprint planning, reviews, retros), writing user stories/acceptance criteria, and using tools such as Jira/Confluence preferred • Experience defining, implementing, or supporting enterprise software solutions in financial services preferred. • Knowledge of codes of ethics, conflicts of interest, personal account dealing, or MNPI handling beneficial. • Familiarity with regulatory frameworks such as SEC, FINRA, FCA, or SMCR advantageous. • Education: Bachelor’s degree in Business, Information Systems, Computer Science, or a related discipline (or equivalent practical experience). • Experience: Minimum of 5 years of relevant experience in business analysis, systems implementation, or process improvement within a technology or operations environment. • Technical Proficiency: Working knowledge of business applications, system integrations, and data reporting tools. • Communication: Ability to translate complex requirements into clear documentation for both technical and non-technical stakeholders. • StarCompliance Background Checks • All positions require pre-employment screening due to employees potentially having access to highly sensitive and confidential information involving finance and compliance; candidates must be trustworthy and have a heightened sensitivity to protecting confidential financial, professional information. To be eligible for employment with StarCompliance, candidates must undergo a rigorous background investigation with checks including, but not limited to, criminal record history, consumer credit, employment history, qualifications, and education checks.
Responsibilities
• Lead the discovery and documentation of client-defined configuration requirements. • Develop and deliver Functional and Target Configuration Specifications, ensuring formal client approval and sign-off. • Configure the StarCompliance application according to agreed specifications and best practices. • Support clients through the initial rollout and adoption of the platform across their organization. • Deliver tailored client training sessions and provide expert implementation support during the deployment phase. • Facilitate structured user feedback sessions to identify problem areas and clarify feature requests • Identify, assess, and escalate delivery risks; collaborate with Professional Services leadership and Relationship Management teams to drive timely resolution. • Partner closely with Product Management and QA to validate new features and fixes; oversee defect triage, prioritization, and resolution. • Transition clients seamlessly to Customer Support post-implementation for ongoing service continuity. • Contribute to the evolution of internal delivery frameworks, including templates, playbooks, and best practices. • Collaborate cross-functionally to maintain strong client satisfaction and retention, ensuring consistent communication and expectation management throughout the project lifecycle.
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