thumbtack - Principal Product Designer, Customer Design Lead
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Responsibilities
• Own the end-to-end quality and coherence of the customer experience across native and web • Shape product direction at the pillar and company level through customer insight, systems thinking, and strategic design leadership • Identify systemic experience gaps and high-impact opportunities; drive cross-pillar projects to close them • Establish and uphold customer design principles that guide teams in making product and quality tradeoff decisions • Identify systemic experience gaps and drive cross-pillar projects to close them • Produce platform-level artifacts: experience maps, north star visions, and strategic roadmaps • Mentor senior and mid-level designers on craft and career growth • IN ORDER TO BE SUCCESSFUL, YOU MUST BRING • 12+ years of product design experience, with significant time at principal or staff level • Portfolio demonstrating platform-level or pillar-level design ownership, not just individual feature execution • Deep expertise in cross-platform experience design (native + web) • Track record of establishing quality infrastructure: design principles, quality bar or other rituals • Strong product thinking and the ability to shape strategy, prioritize opportunities, and navigate complex business and user tradeoffs • Exceptional mentorship and coaching skills, particularly for senior and staff ICs • Highly effective communication skills: able to present and influence at the org and company level • Experience partnering with research and analytics leaders to drive forward-thinking, strategic insights • Demonstrated ability to work across multiple teams and drive alignment on ambiguous, high-stakes problems
Benefits
• For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $293,300 - $379,500 • For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $264,400 - $342,100 • For candidates living in all other US locations, the expected salary range for this role is currently $249,100 - $322,300 • Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. • Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. • Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected]. • If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/. • We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams
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