latent - Customer Enablement Trainer
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Requirements
• 3–6+ years in customer enablement, training, or education within SaaS, healthcare technology, digital health, or clinical operations • Experience training clinicians or healthcare operational users strongly preferred • Background in implementation, customer success, or clinical education is a plus • Exceptional facilitator who can engage audiences with clarity, confidence, and empathy • Strong instructional design and curriculum development capabilities • Ability to simplify complex AI-driven workflows into intuitive experiences • Excellent communication and storytelling skills • Comfortable operating in a fast-paced startup environment • Deeply customer-centric with a passion for helping others succeed • Ownership-driven with a bias toward action • Thrive in ambiguity and adapt quickly • Motivated by improving healthcare at scale
Responsibilities
• TRAINING DELIVERY & FACILITATION • Lead live virtual and onsite training sessions across clinical and operational user groups • Deliver role-based enablement that drives proficiency and reinforces best practices • Facilitate hands-on product walkthroughs, Q&A sessions, and office hours • Own go-live training execution to ensure customer readiness and successful launches • CURRICULUM & CONTENT DEVELOPMENT • Create engaging training materials including decks, quick-start guides, videos, e-learning modules, and workflow job aids • Customize training based on clinical workflows, customer use cases, and user roles • Partner with Product and Product Marketing to keep training content aligned with product releases • CUSTOMER READINESS & ADOPTION • Serve as a product expert across Latent’s features, workflows, and applied use cases • Assess customer training needs and recommend the right mix of live and asynchronous learning • Collect feedback and iterate on training programs to continuously improve quality and impact • Support adoption goals by reinforcing key behaviors and success metrics post-implementation • CROSS-FUNCTIONAL COLLABORATION • Partner with Implementation and Account Management to align training with customer goals • Share frontline insights to inform product improvements and enablement strategy • Collaborate with Clinical and Technical teams to ensure training is accurate, compliant, and healthcare-grade
Benefits
• Mission-driven team tackling one of healthcare’s biggest challenges • High-ownership culture with meaningful growth opportunities • Competitive compensation, equity, and benefits • Work alongside leading experts in AI, healthcare, and product innovation
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