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Jobs/Customer Support Specialist Role/agicap - Associate Customer Solutions Consultant (Key Accounts)
agicap

agicap - Associate Customer Solutions Consultant (Key Accounts)

London 🇬🇧 - Hybrid2mo ago
In OfficeJuniorEMEAPaymentsSoftwareCustomer Support SpecialistAssociateClient ConsultingModern TreasuryCash Flow ManagementCustomer SuccessMid-Market

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Responsibilities

• To provide strategic advice to clients on their business goals and objectives within the scope of Agicap's services in customer solutions consulting for key accounts. • To develop and maintain strong relationships with client stakeholders by understanding their needs, challenges, and expectations through regular communication and meetings. • To analyze market trends and competitor activities to identify opportunities or threats that may impact the clients' business strategies within Agicap’s service scope. • To collaborate with cross-functional teams such as sales, operations, finance, etc., for a holistic approach in delivering customer solutions consulting services aligned with client objectives and industry standards. • To create customized action plans based on the analysis of clients' businesses to drive growth within Agicap’s service scope while ensuring alignment with their goals and expectations. • To monitor progress against key performance indicators (KPIs) established in consulting engagements, providing regular updates and adjustments as needed for optimal results within Agicap’s services' scope of work.

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