creatoriq - Senior Customer Success Partner, Enterprise
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Requirements
• Passionate about influencer marketing, creator content and social media measurement • 5+ years of experience in a strategic customer-facing role ideally working influencer marketing for an agency, brand or technology • Experience managing and supporting Fortune 500 brands, with a deep understanding of enterprise-level needs and expectations. • Proven success managing toward business KPIs goals and customer advocacy metrics. • Skilled in navigating complex organizations and building relationships across multiple levels, from daily users to executive sponsors. • Thrives on solving problems and delivering thoughtful, customer-centric solutions. • Builds strong, trusted relationships and acts as a strategic advisor to your customers. • Approaches work with curiosity and a passion for learning—especially when it comes to new tools, trends, and marketing strategies. • Balances strategic thinking with day-to-day execution and follow-through. • Stays composed and adaptable in a fast-paced, evolving environment. • Experienced in using customer data to tell compelling stories, identify risk, and recommend strategies for success. • Highly organized, proactive, and able to manage a portfolio of enterprise accounts in a dynamic environment. • Confident leading structured engagements such as success planning sessions, business reviews, and roadmap discussions. • Collaborative and comfortable working cross-functionally with Implementation, Support, Product, Insights, and Sales. • Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira. • Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.
Responsibilities
• Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals. • Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements. • Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ’s self-service tools. • Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives. • Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale. • Partner with Product Support to route technical questions and product-related issues for efficient resolution. • Collaborate with Strategic Insights Team to deliver custom insights when customers require data analysis beyond platform capabilities. • Work closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities. • Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements. • Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management. • People: work with talented, collaborative, and friendly people who love what they do. • Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us. • Work/life harmony: 25 days vacation, floating and set holidays, wellness allowance, and paid parental leave. • Stock options as part of our equity-sharing program. • Healthcare coverage, encompassing mental health, physical therapies, dental, vision, cancer coverage, and more. • Comprehensive perks program providing stipends for wellness, cell phone and internet, home office setup, mental wellness, professional development, plus occasional company-funded meal opportunities throughout the year.
Benefits
• £62K – £81K • Offers Equity • We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Prefer Not to Say • or drag and drop here • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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