LocalStack - Support Engineer (L2)

• Experience with Docker and container networking (required) • Docker • Experience with IaC tools such as Terraform, Pulumi, AWS CDK/SDK (required) • Terraform • Pulumi • AWS CDK/SDK • Familiarity with Kubernetes and Helm (advantageous) • Kubernetes • Familiarity with Azure or other cloud platforms (advantageous) • Azure • Familiarity with Snowflake (nice to have) • Snowflake • CI/CD & Version Control • Proficiency with Git and GitHub — branching, pull requests (required) • GitHub • Experience with CI/CD pipelines — GitHub Actions, GitLab CI, or similar (advantageous) • CI/CD pipelines • Operating Systems & Debugging • Strong understanding of Linux, macOS, and Windows • Linux • macOS • Windows • Skilled in reading and analysing logs to identify and reproduce issues • Databases • Familiarity with relational and non-relational database systems • relational and non-relational • Communication • Excellent written communication — ticket responses, documentation in both English and Portuguese • written • English • Portuguese • Strong verbal communication skills for screen-sharing sessions and live troubleshooting in both English and Portuguese • verbal • English • Portuguese • AI Literacy • Comfortable using AI tools (e.g. LLMs, MCPs, AI-assisted IDEs) as part of a support workflow • Able to critically evaluate AI-generated output — verifying suggestions against documentation, logs, and real behaviour rather than applying them blindly • 🌱 Values we hold in LocalStack • Care: we create with compassion. We prioritize empathy and understanding in every interaction. By genuinely caring for our team, customers, and community, we create an environment where people thrive and impactful work flourishes • Ownership: we own the outcome. We take responsibility for our work and are passionate about its impact. We foster autonomy, inspire ambition, encourage ownership, and empower everyone to unlock their potential and make an impact. • Openness: we build trust together. We build trust through open communication and honest feedback. By sharing ideas and embracing diverse perspectives, we create stronger, more connected teams that work toward shared goals. • Courage: we dare to innovate. We embrace bold challenges and take calculated risks to move the needle. We step outside our comfort zones, experiment fearlessly, and turn setbacks into springboards for growth. • Excellence: we chase the extraordinary. We chase excellence by pushing boundaries and delivering results that go beyond the ordinary, constantly raising the bar and striving for greatness in everything we do. Excellence is not just the outcome, itʼs how we approach every task with purpose, passion, and a commitment to delivering exceptional value.