rula - Healthcare Account Management Associate (Remote - Atlanta, Chicago or South Florida)

• 2+ years of related professional experience in account management, customer success, or sales • Experience using a CRM (Salesforce preferred) to log activity, track pipeline, and manage follow-up • Experience in a role with measurable performance expectations • Experience working in an external customer-facing role where effective and succinct communication (written and verbal) is crucial. • Must reside in either the Chicago, Atlanta, or Miami metro areas • Demonstrated comfort with a field-based role requiring regular in-person visits to physician practices, with an expected 60% of time spent on-site. • Demonstrated ability to manage a portfolio of accounts and prioritize outreach based on activity data • Reliable transportation • 1+ years experience at a high-growth start-up • Strong verbal skills, comfortable making high-volume outbound calls and running structured conversations with busy professionals • Ability to identify why an account is underperforming and develop a clear action plan to address it • Experience in healthcare, health tech, or working directly with physician practices • Demonstrated track record of moving accounts from low to high engagement within a defined timeframe • Experience with formal sales or account management methodologies (any recognized training) • We're serious about your well-being! As part of our team, full-time employees receive: • 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii) • Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States • Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA • 401(k) plan access: Start saving for your future • Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees) • Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering • Employee Assistance Program (EAP): Support for your mental and physical health • New hire home office stipend: Set up your workspace for success • Quarterly department stipend: Fun team-building activities or in-person gatherings • Wellness events and lunch & learns: Explore a variety of engaging topics • Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all • We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.