li.fi - Technical Account Manager - LATAM
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Requirements
• Experience in DeFi, cross-chain, wallets, RPC, or other complex integrations • Familiar with observability tools (e.g. Grafana) and support workflows (Slack, Telegram, Linear, Zendesk) • Has led technical QBRs or integration reviews for enterprise/high-value accounts • We encourage you to apply if you feel your experience and skills equip you for this job but are not listed here! • COMPANY CULTURE • Embracing the differences • Embrace your own differences • Respect and welcome the unique qualities of others • See others’ differences as an opportunity to grow • Own it, do it • Have fun together • Take the time to get to know and understand each other better • Don’t take yourself too seriously and keep it light-hearted • Fun should be coming from a place of love and respect • WHAT YOU’LL GET • Annual team offsites (Thailand in 2023 and Vietnam in 2024 were a blast, Marrakech in March 2025 was blast-ier; let’s see what happens in 2026!) • 30 days of PTO • Flexible remote days • Flexible working hours • Equity participation from day 1 • Entitlement to work computer (choice of equipment) • An annual 1,000€ personal development budget once you have worked 6+ months (pro-rated the first year) • A one-time 1,000€ remote budget to use on coworking, office setup, etc. • If you join us as an independent contractor, you’re only entitled to the first five benefits of this list. • This role is engaged via employer of record (EOR) or independent contractor arrangement. • APPLICATION PROCESS • Setting yourself up for success starts with the application! Click here https://www.notion.so/Setting-yourself-up-for-a-great-start-112f0ff14ac780d58c6ee346f3856bec?pvs=21 to discover valuable tips that will help you navigate our application process effectively.
Responsibilities
• We are hiring a Technical Account Manager in LATAM who combines hands-on integration support with actively managing and caring for our most important partners. You will be the day-to-day technical point of contact for top accounts, keeping their integrations healthy, acting as a bridge between our partners and internal teams. You'll collaborate closely with engineering and product to identify recurring issues, channel product feedback and feature requests to internal teams with clear, actionable context. • Please note that you must be located in the LATAM region and have relevant experience in Web3. Your application will not be considered if you're outside of this region. • Strategic partner ownership: Manage top-tier accounts, run high-quality check-ins (QBRs, reviews), and align business goals with technical outcomes. • Hands-on integration support: Help partners design, build, test, and launch integrations. Troubleshoot APIs/SDKs/widgets and escalate with clear documentation when needed. • Monitoring & reliability: Track logs, metrics, and errors to catch issues early. Maintain integration health (errors, versioning, limits, env mismatches) and support incident comms. • Feature feedback loop: Collect and structure partner requests, inform internal prioritization (without overpromising), and keep partners updated. • Cross-functional work: Collaborate with Engineering, Product, and Support to unblock issues and improve docs, tooling, and internal knowledge. • WHAT MAKES A GOOD CANDIDATE • Proven technical client-facing experience: 5+ years in roles like Technical Account Manager, Solutions/Integration Engineer, or Tech Support within Web3, B2B SaaS, fintech, or API-first products. • Strong API fundamentals: Comfortable working with HTTP/APIs—reading logs, traces, JSON; understands auth, webhooks, retries, idempotency, and common failure modes. • Clear communicator: Can translate complex technical issues for both engineers and non-technical stakeholders. • Highly organized & efficient: Manages multiple accounts smoothly with solid ticketing, follow-ups, and lightweight reporting (no unnecessary meetings). • Timezone alignment: Based in the Americas with overlap with US business hours. • Hold yourself to a high bar for execution • Make bold decisions, and be accountable • Understand your limitations and seek for help • Try - don’t be afraid to fail • Learn - don’t make the same mistake twice
Benefits
• Autofill from resume • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • This job has application limits • Please Note: To help candidates focus on the most relevant opportunities for their skills and experience, we’ve set some limits on the number of applications. These guidelines apply to all roles at LI.FI: • You can apply up to 3 times within any 60-day period across all jobs. • If you’ve applied for a role and were not presented with an offer, you can re-apply for another role after 30 days. For the same role, you can apply after 60 days. • We appreciate your understanding and look forward to seeing your application for the best-fit roles!
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