patsnap - Community Operations Intern (R&D / PLG Product)
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Requirements
• Undergraduate in Engineering, Chemistry, Materials Science, Life Sciences, or related field. Exposure to a research environment (e.g., lab work, research projects, internships). • Strong curiosity about how scientists work and solve problems. • Good written communication skills (ability to explain technical ideas clearly). • Organized and proactive, with attention to detail. • Experience with online communities, forums, or student/research groups. • Interest in startups, SaaS, or product-led growth (PLG). • Familiarity with tools like Slack, Notion, Discord, or similar. • ## What You’ll Gain • Exposure to how AI / SaaS products serve real R&D users. • Experience working at the intersection of science, product, and user engagement. • Opportunity to shape how a technical community grows from early stage.
Responsibilities
• Support day-to-day engagement with our community of scientists and researchers. • Moderate discussions across platforms (e.g., Slack, Discord, forums). • Respond to basic user queries and escalate technical/product issues when needed. • Help design and execute initiatives to grow and activate users. • Support onboarding experiences for new users. • Identify ways to improve user engagement and retention • Content & Knowledge Support • Assist in creating community content (e.g., tutorials, use cases, discussion prompts). Translate technical/product concepts into user-friendly communication. • Capture user feedback and insights to inform product improvements. • User Insights & Operations • Monitor community activity and engagement metrics. • Organize and tag user feedback from the community. • Support internal reporting on user behavior and trends.
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