Deepgram - Customer Success Engineer (APAC)

• NOTE: THIS ROLE IS BASED OUT OF THE APAC TERRITORY. • REGIONAL EXPECTATIONS • Based in an APAC time zone with strong overlap to customer business hours. • Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions. • Build, nurture, and sustain customer relationships across all personas interacting with Deepgram (from developers, program managers to CIOs, CTOs, and other C-level stakeholders). • Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows. Frequent travel may be required. • Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy. • Focus on making Deepgram successful in the customer’s environment; ensuring products are integrated, enabled, and adopted effectively, applying best practices, reference architectures, and creative solutions to drive outcomes. • Continuously operate in discovery mode, surfacing customer issues, deeply understanding their complexity and business impact, and translating them into actionable requirements for internal teams. • Confidently run live product demos, guide architecture discussions, and troubleshoot L1-style issues, bridging the gap between technical support, solutions design, and commercial growth. • Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies. • Leverage AI to amplify your impact; be an expert in how Customer Success can apply AI to drive customer outcomes, surface insights, and improve internal systems. • Proactively identify & scope opportunities for expansion (cross-sell, upsell, multi-product adoption), partnering with Sales. • Develop and execute structured customer success plans that align business outcomes with Deepgram’s product capabilities. • Proactively initiate and lead executive business reviews, joint planning sessions, and strategy workshops to stay ahead of risks, ensure alignment, and surface opportunities for growth. • Serve as the voice of the customer internally, influencing product roadmap, GTM strategy, and even the internal tools and processes we build to support customers. • Track, analyze, and report on key performance indicators (adoption, usage, health, satisfaction, expansion, and overall revenue impact). • YOU’LL LOVE THIS ROLE IF YOU • Thrive at the intersection of sales engineering, account management, and customer success. • Have high EQ and high learning index, you read the room, adapt your style, and quickly absorb technical and business complexity. • Are a strong communicator who can keep many stakeholders aligned and focused, often through constant updates and over-communication on status and ownership. • Are energized by technical problem-solving, live demos, and translating support questions into growth conversations or business outcomes. • See customer health and technical adoption not as endpoints but as the fuel for revenue expansion. • Value collaboration and thrive in high-growth, fast-paced environments where priorities shift quickly. • Have a high degree of integrity and can work both collaboratively and independently in a remote WFH environment. Being self-directed is key to staying proactive. • Enjoy leveraging data to guide decisions, uncover insights, and identify opportunities for program improvement. • Are persistent, resourceful, and able to adapt your communication style to suit both technical and business audiences. • Are thoughtful in your approach and constantly question the status quo. Just because we do things a certain way, doesn’t mean it’s the best way! • Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies. • Familiarity with automation tools, advanced analytics, and/or basic scripting that help you move faster and smarter. • This job description incorporates the strategic focus, cross-functional partnership, and data-driven approach that define Deepgram’s go-to-market and customer-centric roles. If you’re passionate about helping partners and technology companies thrive together, and you love operating where innovation and relationship management intersect, we’d like to hear from you.