monday.com - Partner Project Manager - Professional Services
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Requirements
• 3+ Years as a Professional Services consultant / technical project manager, preferably in a global SaaS company with cloud-based products • Experience delivering complex professional services solutions with high quality, both internally and externally (via partners) • Project management skills and experience with PS lifecycle methodologies for technical and non-technical projects • Experience with PS project scoping and estimations • Proven experience in delivering technical training and workshops with excellent feedback. • Experience in partnerships and working with service partners, an advantage • Excellent interpersonal skills, customer-centric mentality, can-do approach, works well under pressure, and a high sense of ownership.
Responsibilities
• Own a partner portfolio and oversee associated Professional Services and Managed Services projects, ensuring successful outcomes through high customer satisfaction (CSAT) and on-time, on-budget delivery • Ensure high-quality and seamless project delivery at scale by implementing monday.com http://monday.com best practices and project methodologies. • Build and maintain strong relationships with monday.com http://monday.com delivery partners to support successful project outcomes and the growth of the partner service practices. • Support in the design and development of complex, customized technical solutions tailored to the specific needs of monday.com http://monday.com customers. • Track and monitor Professional Services activities at scale, leveraging data to drive informed, strategic decisions. • Manage large-scale programs to support efficient and successful partner service delivery. • Serve as a facilitator between internal monday.com http://monday.com stakeholders and our service delivery partners. • Deliver workshops to partners, enhancing their capability to implement and support monday.com http://monday.com solutions. • Act as the primary escalation point for partners and their clients throughout the PS project delivery lifecycle.
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