Pivotal Health - Staff Engineer, AI Platform
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Requirements
• You are a strong software engineer first, with staff-level judgment and a track record of owning technical systems that multiple teams rely on. • You have deep experience building platform, infrastructure, or developer tooling, ideally in environments where reliability and usability both matter. • You have experience with AI or ML platform problems such as agent runtimes, LLM tooling, inference infrastructure, experimentation systems, evaluation frameworks, or model observability. • You know how to design APIs, SDKs, and reusable abstractions that improve developer velocity without hiding important complexity. • You are an AI power user yourself. You actively use AI to accelerate engineering work, investigation, debugging, design, and knowledge work, and you have strong judgment about where it helps and where it does not. • You are comfortable operating in ambiguous, greenfield areas and can make pragmatic scope decisions without overbuilding. • You can work cross-functionally and lead through influence, clarity, and execution rather than title alone. • You enjoy being close to the code and architecture, even when operating at broad technical scope. • strong Python experience in production systems • experience with FastAPI or similar backend frameworks • experience with GCP or comparable cloud infrastructure • experience with LLM platforms, agent frameworks, or prompt/version management systems • experience with experimentation, evals, A/B testing, or statistical decision systems • experience with observability stacks such as OpenTelemetry, Langfuse, LangSmith, Braintrust, Helicone, Datadog, Grafana, or similar tooling • experience building internal developer platforms, workflow platforms, or reusable application scaffolding • experience in healthcare, payments, or other operationally complex domains where software quality directly affects business outcomes
Responsibilities
• Own the evolution of our shared Agent SDK and adjacent developer-facing libraries. • Define the default engineering patterns for agent runtime behavior, tool use, structured outputs, context management, retries, testing, and deployment. • Build the observability layer for AI systems, including tracing, prompt and model version visibility, tool-call telemetry, cost tracking, latency, failure modes, and fallback behavior. • Create practical dashboards, alerts, and operational workflows that let us catch regressions before the business feels them. • Lead the design of our experimentation and evaluation platform for model-backed and agent-backed systems. • Improve how we compare prompts, providers, retrieval strategies, model versions, and workflow designs. • Build greenfield internal tooling that accelerates company-wide AI adoption, especially around MCP-style tools, app-builder patterns, and reusable internal AI primitives. • Help define what great AI-enabled work looks like inside the company by modeling strong usage patterns and turning them into scalable defaults for other teams. • Turn fragile or manual workflows into well-instrumented platform capabilities with good defaults and clear ownership. • Partner with engineers and product teams to identify the highest-leverage shared investments, then drive them from design through production. • Raise the technical bar through architecture work, design reviews, implementation, mentoring, and strong engineering judgment. • What Success Looks Like • In the first 6 to 12 months, strong outcomes in this role would include: • a clearly adopted internal Agent SDK with defaults, documentation, and developer ergonomics • standardized tracing and observability across AI workflows • a lightweight but real release process for model and prompt changes • stronger experiment and regression tooling for both statistical ML systems and agent workflows • less notebook- and runbook-driven operational work • new internal platform capabilities that make it meaningfully easier for teams across the company to adopt AI safely
Benefits
• The problems are real, not speculative. You’ll be working on AI systems that sit in important operational workflows, not side experiments. • The scope is unusually high leverage. Success here improves how multiple teams across the company build and ship. • The platform surface is real, but still early. You’ll have the chance to define the right foundations before the architecture calcifies. • The role sits close to product and outcomes. You won’t be building platform in a vacuum. • You’ll help shape how the company actually works. Part of the job is making Pivotal much better at using AI across functions, not just building backend systems in isolation. • You can stay deeply technical. If you eventually want to help build a team around this area, great. If you want to remain a staff-level technical leader, that is equally valuable. • We’re a collaborative, low-ego team on a mission to make healthcare reimbursement fairer for providers. While we primarily hire around our core hubs–Los Angeles and New York–we remain open to exceptional talent outside those regions. Remote and hybrid flexibility varies by role and team, and is outlined in each job description. • If you’re excited by solving complex problems and making a real-world impact, we’d love to hear from you. • Competitive compensation, including equity • Full health, dental, and vision coverage • Retirement savings plan through 401(k) • Flexible time off • Opportunities for company-wide connection and events • Ready to Make an Impact? • We’re building something meaningful; and we want you on the team. • Bring your ideas, curiosity, and drive, and let’s transform healthcare reimbursement together. • Employment Information • Work Authorization • Candidates must be authorized to work in the United States without current or future employer sponsorship. • Equal Employment Opportunity
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