Data Systems Analysts, Inc. - ServiceNow SPM Application Developer

Hybrid - USA *$150k - $150k1mo ago

Requirements

• Active Secret Clearance • Bachelor’s degree in Engineering, Computer Science, or related field • DoD 8570.01 IAT or IAM Level II certification • Minimum 5 years of IT experience focused on ServiceNow development, configuration, and administration • Hands-on experience designing and implementing end-to-end ServiceNow Strategic Portfolio Management (SPM) solutions, including demand intake, portfolio prioritization, project/program execution, resource and capacity planning, investment funding, roadmap planning, and executive reporting • Experience translating business portfolio, project, and resource management requirements into scalable ServiceNow SPM solutions • Experience configuring SPM data models and workflows across demands, projects, programs, portfolios, investments, cost plans, resource plans, risks, issues, and status reporting • Ability to align ServiceNow SPM configuration with portfolio governance, funding models, prioritization criteria, and executive decision-making needs • Strong experience with JavaScript, REST APIs, SQL, and Linux • Solid understanding of web services (SOAP) and object-oriented programming principles • Experience working with ITIL v3 processes • Hands-on experience with ServiceNow platform integrations and toolsets • Experience supporting DevSecOps practices, including software development, release, and maintenance • Experience with ServiceNow App Engine Studio and Creator Studio • Experience with ServiceNow modules including ITSM, ITOM, IT Asset Management, Automation Engine, Service Catalog, Incident/Problem Management, Reporting, Configuration Management, and Strategic Portfolio Management • Ability to develop dashboards, reports, and metrics that provide visibility into portfolio health, demand pipeline, project status, resource capacity, and delivery performance • Understanding of SPM integrations with ITSM, Agile Development, CMDB/CSDM, financial planning, and enterprise reporting tools • Strong customer service orientation with a focus on continuous improvement • Excellent written and verbal communication skills with the ability to engage stakeholders at all levels • Ability to manage multiple priorities in a dynamic environment and work independently or collaboratively • ServiceNow Certified Application Developer certification • ServiceNow Certified System Administrator certification • ServiceNow Certified Implementation Specialist – Strategic Portfolio Management certification • ITIL v3 certification • Experience with ServiceNow SPM capabilities such as Strategic Planning, Investment Funding, Scenario Planning, Roadmap Planning, Agile Development, and Application Portfolio Management • Experience with ServiceNow Performance Analytics for SPM, including executive dashboards, portfolio health indicators, demand pipeline metrics, and delivery performance measures • Experience with ServiceNow Common Service Data Model (CSDM) and its role in aligning applications, services, products, portfolios, and investments • Experience importing and exporting large Microsoft Project Files with custom fields into ServiceNow • Experience supporting leadership with what-if planning, scenario analysis, investment prioritization, roadmap visualization, and strategic alignment reporting • Experience supporting Agile, SAFe, or hybrid delivery models within ServiceNow SPM • Experience integrating SPM with ITSM, financial, reporting, or external planning systems • Experience with cloud platforms such as Microsoft Azure or AWS • Experience with relational databases such as MySQL, Oracle, or SQL Server

Responsibilities

• Design and implement solutions to support new features, capabilities, and system integrations within ServiceNow • Configure, enhance, and maintain ServiceNow platform implementations across ITSM, ITOM, ITAM, and SPM modules following best practices • Develop and support SPM workflows for idea intake, demand management, project and portfolio management, resource planning, investment prioritization, and reporting • Develop automation and integration solutions across the ServiceNow platform • Support ongoing system improvements aligned with mission and customer requirements • Collaborate with stakeholders to translate portfolio, project, and resource management needs into secure, scalable ServiceNow solutions • Build and maintain dashboards, reports, and performance metrics that support executive visibility and data-driven decision-making • The posted salary range is a good-faith estimate. Actual compensation will be based on the selected candidate’s qualifications, experience, skills, and other job-related factors.