Technical Support Engineer – Bitcoin Mining Hardware
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Requirements
• Experience with Linux systems and basic networking concepts • Linux systems • Familiarity with ticketing systems and customer support tools • ticketing systems • Fluent English (C1/C2) for daily customer communication • Fluent English • Strong problem-solving skills and ability to think analytically • Excellent written and verbal communication skills • Ability to focus on goals and deliver within deadlines • Patience and empathy when dealing with frustrated customers • Experience with Bitcoin, cryptocurrency, or mining industry • Bitcoin, cryptocurrency, or mining • Knowledge of hardware troubleshooting (power supplies, electronics) • Additional languages (Czech, German, or others) • Previous experience in technical support or helpdesk roles
Benefits
• Competitive salary with growth aligned to company success • Clear path to build and lead your own support team as we scale • build and lead your own support team • Professional development and learning opportunities • Environment: • A great team of driven people working toward the same goals • Full-time position with flexible arrangement (employment contract or freelance) • Hybrid work model – office + home office after onboarding • Flexible working hours • Modern office near Prague city center • Excellent public transport accessibility • Free parking on company premises • 5 weeks vacation + 3 sick days (for employees) • Mission: • Be part of the Braiins Group legacy (Slush Pool, Braiins OS) • Help customers succeed with cutting-edge Bitcoin mining hardware • Our Products • Our Products • Braiins BMM 101 – Mini Miner for solo Bitcoin mining and education • Braiins BMM 101 • Braiins Deck – Real-time Bitcoin data display with customizable widgets • Braiins Deck • More products in development – be part of supporting the next generation of hardware • More products in development • 🔥 We Will Love You Even More If… • You are passionate about Bitcoin and understand the mining ecosystem • You enjoy solving technical puzzles and helping people • You have experience building support processes or documentation from scratch • You thrive in a startup environment where you can shape things • What This Role Is ✅ • What This Role Is ✅ • ✅ First-line technical support with real ownership✅ Opportunity to grow into a Support Team Lead role✅ Hands-on troubleshooting combined with customer communication✅ Part of a small, ambitious team building something new • Support Team Lead • What This Role Is Not ❌ • ❌ A call-center script-reading role❌ Pure administrative or ticketing work without technical depth❌ A role without growth opportunities • Ready to help customers succeed with Bitcoin mining hardware? • We're a small team with big ambitions, looking for someone passionate about customer success. • Braiins Forge s.r.o. Českomoravská 142/18, 190 00 Praha 9 Czech Republic • Braiins Forge s.r.o. • Jan Juránek, CEO