TTEC Digital - Genesys Platform Senior Engineer

• Independently assess incoming PA requests, scope the required changes, and execute them directly in coordination with client contacts. • Manage a high volume of concurrent PA opportunities with strong prioritization and time-management skills. • Perform configuration changes across the Genesys Cloud system, including (but not limited to) lightweight custom IP development or integration work when required. • Deliver high-quality, efficient implementations while adhering to Genesys Cloud, TTEC, and client best practices and security/compliance standards. • Proactively communicate progress, risks, and completion status to internal coordinators, stakeholders, and clients. • Partners with Platform Adoption Coordinators and fellow team members as needed to balance workload and resolve complex issues. • Document all changes clearly and contributes to team knowledge-sharing resources. • Stay current with Genesys Cloud releases, features, and capabilities to recommend optimization opportunities during PA engagements.