multiverse - People Operations Architect
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Requirements
• 5+ years of progressive experience in People Technology, HRIS administration, or strategic People Operations — ideally within a fast-scaling organisation • Deep, hands-on HiBob expertise: configuration, module management, workflow automation, and the full employee lifecycle within the platform • Proven track record delivering HRIS implementation or optimisation projects, using agile • methodologies (sprint planning, backlog management) • Strong technical literacy: SaaS platforms, data structures, API integrations, and HR analytics • Experience managing HR ticketing systems and driving SLA-based service delivery • Demonstrated ability to translate complex business requirements into clear, scalable technical solutions • Excellent stakeholder management and communication skills — equally effective with technical teams and senior business leaders • Experience handling payroll and benefits-related data flows with accuracy and discretion • Experience in a regulated environment (Ofsted, GDPR, ISO/SOC2) • Hands-on experience with AI-powered HR tools or agentic workflow automation • Exposure to other Tier-1 HRIS platforms (Workday, BambooHR, Personio) in addition to HiBob • Background in People Analytics or HR data reporting • MEASURING SUCCESS
Responsibilities
• Workflow Design & Process Optimisation Systems thinking applied to the full employee lifecycle. • Architect end-to-end people workflows — design, document, and continuously iterate on processes spanning onboarding, role changes, performance cycles, and offboarding, treating each as a scalable, automatable system rather than a manual procedure • Map process flows to technology — translate policy intent and business requirements into workflow logic within the HR tech stack, identifying where automation, AI, or self-service can replace manual touchpoints. • Drive self-service adoption — design employee and manager journeys that default to self-service, reducing reliance on the People team for routine requests while improving the overall experience • Own and Architect advanced ticketing — own the operation, configuration, SLA framework, and continuous improvement of the HR ticketing system; build intelligent triage, routing, and resolution workflows that progressively reduce ticket volume through upstream self-service design • HR Tech Stack integration HRIS, and integrations as strategic infrastructure • Own HiBob platform architecture lead configuration, module management and process redesign across the core HRIS, acting as the internal subject-matter expert on all platform matters • Architect system integrations — design and oversee the connection of HiBob with adjacent enterprise systems (payroll, ATS, finance, benefits), ensuring accurate, real-time data flows and eliminating manual re-entry • Compliance & Data Governance Rigour, integrity, and trust as foundations of people infrastructure • Establish data governance standards — define and uphold rigorous frameworks for people data accuracy, access control, and security; conducting regular audits and ensuring all data structures within the HRIS are fit for purpose • Own compliance operations — maintain a clearly documented compliance calendar; manage background checks in line with Ofsted regulations, GDPR, ISO/SOC2, and UK employment legislation • Govern payroll and benefits data flows — oversee the accurate, timely movement of all employee data impacting payroll and benefits, ensuring clean handoffs and zero errors at month-end
Benefits
• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year • Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support • Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
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