Careem - Senior Rewards Specialist
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Requirements
• Experience: 3–6 years of experience in Rewards, Compensation, or HR Analytics, with a strong grasp of Job Evaluation methodologies (e.g., Mercer or Hay). • Technical Proficiency: Advanced skills in Google Sheets/Excel, Looker Studio/PowerBI for complex data modeling, simulation, and trend analysis. • Technical Proficiency: • Google Sheets/Excel, Looker Studio/PowerBI • Effective Communication: Ability to structure thoughts clearly and produce high-quality summaries that make complex reward topics easy for others to understand. • Effective Communication: • Action-Oriented: A proactive self-starter who moves decisively on priorities and takes initiative without needing constant direction. • Action-Oriented: • Collaborative Mindset: Proven ability to build cross-functional alignment and share information openly to discourage "silo" behavior. • Collaborative Mindset: • What will make you stand out • The Architect: You don't just apply leveling; you anticipate organization-wide implications and proactively advise leaders on future-proofing their structures. • The Architect: • The Optimizer: You go beyond executing cycles—you automate them to remove friction for everyone involved. • The Optimizer: • The Influencer: You use your top-tier communication and documentation skills to change decisions and align stakeholders behind a unified reward strategy. • The Influencer: • What we’ll provide you • We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to: • Work and learn from great minds by joining a community of inspiring colleagues. • Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential. • Explore new opportunities to learn and grow every day. • Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.) • Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
Responsibilities
• Program manage the end-to-end automation program roadmap for Careem Care: including but not limited to self-service flows, AI-driven triage, proactive notifications, and escalation automation • Partner with business and care leads across verticals (Food, Quik, Pay, etc.) to analyze contact drivers, disposition trends, and pain points to identify automation and process improvement opportunities. • Collaborate with Care and org-wide Engineering, Product, verticals, data science, and Operations to program manage and support roll out AI-enabled solutions that enhance care efficiency and quality of delivery • Drive change management to ensure successful adoption of automation tools across Careem’s regional care teams. • Support building care strategy across verticals , closely liaising with functional teams • Lead cross-functional projects, managing dependencies, timelines, and risks while maintaining strong stakeholder communication. • Localize and roll out solutions tailored and compliant to each market (UAE, Jordan, KSA) • Explore and pilot emerging AI/ML technologies (e.g., NLP, conversational AI, RPA) to enhance Careem’s automation capabilities. • Build clear documentation of systems, workflows, and success metrics to support scalability and transparency. • Work with real-world data and translate it into features, signals, and insights • Improve the way we serve and monitor machine learning models • Contribute to a strong team culture of learning, iteration, and accountability • Track performance metrics (contact rate, deflection rate, NPS/CSAT, automation accuracy, FCR) and provide insights and recommendations for continuous improvement • Translate insights into data-backed actions in coordination with the respective teams • Champion a “Care-First Automation” culture — leveraging technology to elevate the customer experience, not just reduce costs.
Benefits
• Job Architecture & Sizing: Apply job evaluation logic and leveling frameworks consistently to ensure internal equity; provide expert guidance on job sizing for new and evolving roles. • Job Architecture & Sizing: • Data Visualization & Insights: Transform "real-world" pay data into clear, high-quality documentation and visual dashboards that influence leadership decisions. • Data Visualization & Insights: • Process Optimization: Actively identify blockers in reward workflows and implement solutions to automate or simplify cycle management. • Process Optimization: • Strategic Collaboration: Partner closely with TA and HRBPs to provide benchmarking insights and offer-positioning support, ensuring alignment with our global reward strategy. • Strategic Collaboration: • Organizational Design: Contribute to the development of job families and grading structures that anticipate future business needs and organizational scaling. • Organizational Design:
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