G-P - Technical Program Manager (Jira/Jellyfish)
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Requirements
• 5+ years in Engineering Operations (EngOps), Program Management, or a similar data-heavy engineering role. • Tooling Expertise: • Jira Cloud: Expert-level administration skills. • Jellyfish: Power user proficiency. • Analytics & Metrics: • Deep understanding of Agile metrics and Engineering Investment categories. • Strong knowledge of DORA metrics (Deployment Frequency, Lead Time for Changes, Change Failure Rate, and Time to Restore Service). • Technical Skills: • Advanced proficiency in Jira Automation and JQL. • Foundational knowledge of the SDLC process, Scrum, and SAFe methodologies. • AI Proficiency: • Comfortable leveraging AI agents and LLMs for data analysis and scripting tasks. • Programming & Integration: Ability to write basic Python or JavaScript for API integrations. • Cloud & Version Control: Experience with GitHub and AWS is considered a significant bonus. • Actual compensation for this position may vary and will depend on multiple factors such as relevant qualifications, experience, education, and geographic location. For Full-Time Regular Employees, this position is also eligible for additional compensation as follows: • Sales Roles: This position is eligible for a commission structure in addition to base salary. • Non-Sales Roles: This position is eligible for an annual bonus which is paid dependent on various factors, including and without limitation, individual and company performance in addition to base salary.
Responsibilities
• Tooling Architecture & Governance • Jira Cloud Expert: Design, build and maintain complex workflows, permission schemes, and automation rules at scale. • Jellyfish Orchestration: Map Jira "Signals" to Jellyfish allocation buckets. Ensure the data reflects the true "Investment Distribution" (e.g., separating KTLO/Maintenance from Innovation). • System Integrity: Standardize issue types and field usage across 20+ squads to ensure Jellyfish insights are statistically valid. • AI-Augmented Operations • Natural Language Querying: Use Atlassian Intelligence to translate plain-English requests into complex JQL for instant reporting. • AI Impact Analysis: Leverage Jellyfish AI Impact to measure how AI coding assistants (Copilot, Cursor) are actually shifting our "Time to Deliver" and code quality. • Workflow Automation: Integrate AI Agents to handle "ticket hygiene"—automatically flagging stale issues, summarizing long comment threads for stakeholders, and triaging incoming requests. • Synthetic Insights: Use LLMs (Claude/ChatGPT) to synthesize monthly Jellyfish data into executive-level narratives that explain the "Why" behind the "What." • Strategic Delivery Insights • DORA & Flow Metrics: Monitor Cycle Time, Lead Time, and Deployment Frequency to identify systemic bottlenecks. Also identify improvement opportunities. • Capitalization Reporting: Partner with Finance to use Jellyfish data for R&D tax credit reporting and labor capitalization. • Stakeholder Engagement: Work with stakeholders on triaging and aligning requirements in conjunction with tool administrators for a seamless rollout
Benefits
• G-P values its employees and offers excellent benefits and perks including generous paid parental leave, flexible time off, spending accounts, medical insurance, dental insurance, vision insurance, sabbatical after 5 years and more. • Individuals residing, or applying to work, in the United States: California or Philadelphia, Pennsylvania, please review the following additional information:G-P will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles City Fair Chance Act Ordinance, Los Angeles County Fair Chance Act Ordinance, and San Francisco Fair Chance Act Ordinance. Los Angeles applicants can review additional information regarding the Los Angeles City Fair Chance Act here: Fair Chance Initiative for Hiring Ordinance, and Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: Fair Chance Poster. Any consideration of a candidate’s background check with arrest or conviction records will include an individualized assessment based on the factors required by applicable law, including the candidate’s specific record and the duties and requirements of the specific job. • United States: California or Philadelphia • Pennsylvania, • G-P. Global Made Possible.
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