PointClickCare - Principal AI Engineer (CAD)
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Requirements
• Model serving and cost/perf optimization: experience with model broker patterns, multi-model routing, and serving stacks • Good understanding of Salesforce Agentforce and Boomi Agentic AI platform capabilities is highly desired • Mastery in DevOps processes and tools • Mastery in GITHUB and troubleshooting complex versioning and DevOps issues • Mastery in Agile methodologies (Scrum/Kanban) to iteratively deliver complex solutions • Excellent organization, critical-thinking and personal self-management and leadership skills • Self-starter with the ability to deliver without supervision, influence and motivate other team members • A continuous learner – you must enjoy acquiring and sharing knowledge and wisdom with others • A seasoned great team player and coach and internal leader to partner with cross-functional teams and other areas of practice like BA, QA & Operations • Analytical mind that is forward thinking, with an aptitude to solve unique, ambiguous, and complex problems with broad impact • A great communicator that can easily explain complex ideas, anticipate potential objections and persuade others, often at leadership levels, to adopt a different point of view • An excellent self-manager, being able to handle high pressure situations • $169,000 - $188,000 a year • At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $169,000-188000 (not overtime eligible) + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. • PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Responsibilities
• Set the technical vision and reference architecture for agentic AI across applications—defining org-wide standards for reasoning loops, tool use/function calling, memory, safety, and interoperability. • Build and govern reusable platform components—model broker & multi-model routing, orchestration services, evaluation harnesses, prompt/versioning stores, and telemetry—to accelerate adoption across teams. • Develop and refine advanced prompting strategies for LLMs. • Test, evaluate, and analyze the performance of LLM and other GenAI models. • Model routing, orchestration services, evaluation of harnesses, prompt/versioning stores, and telemetry—to accelerate adoption across teams. • Drive cross-functional roadmaps and integration standards across OCIO and business teams—setting API/versioning contracts, optimizing LLM/agent cost performance, and mentoring engineers to raise the bar. • Evaluation of leadership establishes offline/online evaluation methodologies for agent behavior and safety, with dashboards tied to business outcomes. • Be the go-to Subject Matter Expert (SME) and internal AI expert for relevant enterprise applications, senior leadership, vendors, business partners and internal team members while staying ahead of emerging trends and advising on best practices • Identify, prioritize and execute AI use cases with clear business outcomes • Coach and hold vendors accountable to our best practices and milestone deliverables • Be a coach/mentor for other engineers on AI maturity, including performing peer reviews, leading technical knowledge sharing sessions, establishing engineering best practices, approving pull requests and improving the overall quality of the technical solution • Perform other tasks and duties as assigned
Benefits
• Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition … and more! • It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
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