TerrAscend - Sales and Service Operations Coordinator
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Requirements
• Bachelor’s degree preferred but not required; equivalent experience in operations, supply chain, or sales support considered. • Proven experience in order operations, sales operations, or a similar accuracy critical administrative function. • Strong understanding of multi system workflows and the ability to manage data across platforms such as LeafTrade, Epicor, Wherefour, and Excel based utilities. • Advanced proficiency in Microsoft Excel, including working with structured templates, data validation, and accuracy checks. • Experience enforcing operational rules such as FIFO, account holds, and inventory visibility standards. • Strong written and verbal communication skills, with the ability to collaborate effectively with Sales, Inventory, and Fulfillment teams. • High attention to detail with the ability to identify discrepancies, resolve errors, and maintain accuracy across large volumes of data. • Ability to operate autonomously, exercise sound judgment, and escalate issues appropriately. • Comfortable working in a fast paced, dynamic environment with shifting priorities and tight deadlines. • Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Teams). • $24 - $24 an hour • Perks Rolled Just for You (for Benefits-Eligible Roles) • Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents. • Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness. • Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance (availability may vary by state—ask your recruiter for details). • Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more. • Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family. • 401(k) with Company Match – Save for the future with a 4% company match and immediate vesting. • Pet Insurance – Affordable coverage options to keep your pets healthy. • Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations. • Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards. • Disability & Life Insurance – Company-paid protection for life’s unexpected moments. • ** Background Check Requirement *** • As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.
Responsibilities
• Order Operations & System Management • Manage the wholesale order workflow across LeafTrade, the DMT utility, Epicor, and Wherefour, ensuring accuracy, compliance, and timely processing. • Receive and process orders submitted via menus, validating completeness, SKU accuracy, and alignment with current inventory. • Use the DMT utility to identify duplicates, SKU conflicts, and inventory discrepancies prior to system upload. • Upload validated orders into Epicor and monitor downstream synchronization into Wherefour, resolving sync errors or data mismatches. • Enforce inventory visibility rules in LeafTrade to uphold FIFO and prevent premature SKU exposure. • Troubleshoot system issues and maintain checks and balances throughout the order lifecycle to ensure operational integrity. • Collaborate with Territory Sales Managers to clarify order details and resolve discrepancies. • Build and maintain menus for customers and TSMs. • Identify opportunities to streamline workflows and improve system efficiency • Sales Enablement & Communication • Send stock‑out notifications to wholesale customers and provide replacement options using updated menus. • Build, update, and distribute menus for Territory Sales Managers based on current inventory and product availability. • Communicate proactively with TSMs regarding order discrepancies, inventory constraints, and required corrections. • Provide operational insights and system guidance to support TSMs in customer interactions. • Coordinate with Sales to ensure orders meet internal standards and compliance requirements. • Identify sales opportunities through inventory trends and stock‑out patterns. • Maintain clear, professional communication with internal and external stakeholders. • This organization participates in E-Verify. • Esta Organización Participa en E-Verify. • Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS. • Statement on External Recruiting Agencies • TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend. .
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