Agoda - [Relocation Support Provided] Customer Experience Specialist - Korean Speaking
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Requirements
• A bachelor's degree is required • bachelor's degree • Strong customer focus and a genuine desire to help others • Excellent spoken and written Korean skills, and Business level of English • Ability to stay calm, accurate, and professional under pressure • Good problem-solving skills, using guidelines and data to make decisions effectively • Flexibility to adapt to new tools, processes, and feedback • Ability to manage time and priorities in a fast-paced, high-volume environment • Reliability, integrity, and a positive, collaborative attitude • Prior working experience in customer support, contact center, or service roles • Experience in travel, e-commerce, hospitality, or BPO is a plus • Experience working with international customers or partners • Familiarity with contact center, CRM, or ticketing systems • Additional language skills beyond the core required language for the role if any
Responsibilities
• Deliver outstanding service to guests and partners via phone, email, and chat • Handle a high volume of inquiries and deliver accurate, timely resolutions • Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries) • Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.) • Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases • Safeguard customer data and maintain strict confidentiality at all times • Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation • As part of a rotating shift schedule, you’ll occasionally work weekends and public holidays, planned in advance with your team • Enjoy Agoda's Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks
Benefits
• Hybrid work - Starting 4th months, working from home for 7weeks + working from office for 1 week (8weeks cycle) • Hybrid work • Competitive compensation with performance-based incentives • Annual discretionary performance bonus • Health insurance and other locally competitive benefits • Agoda travel discounts and special rates on accommodation and related products • Agoda travel discounts • Work from anywhere for up to 30 days per year • Work from anywhere • Structured training, coaching, and clear performance metrics • Opportunities to grow your career within the Customer Experience Group or across Agoda • An inclusive, international work environment where your ideas and feedback are valued • Agoda choice(welfare points) • Agoda choice • $400 USD allowance to set up your home office(one time payment) • $400 USD allowance • Daily snack + coffee machine • Application Review - 1st Interview with HR - Job aptitude test - 2nd interview with Hiring Manager - Final decision & Offer • #2 #3 #LI-JI2 #CUST #seoul #bangkok #sydney #melbourne #perth #toronto #vancouver #shanghai #beijing #shenzhen #prague #hongkong #dublin #tokyo #osaka #yokohama #kualalumpur #warsaw #krakow #singapore #barcelona #madrid #taipei #dubai #hcmc #hanoi #edinburgh #phuket #nagoya #okinawa #fukuoka #sapporo #manila #OTHR • Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
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