Juniper Square - Business Analyst
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Requirements
• 2 to 3 years as a Business Analyst/ Business Systems Analyst in a closely related analytical role (requirements gathering, process mapping, stakeholder management, project management) • Demonstrated ability to bridge technical and non-technical audiences; comfortable working with GTM systems teams and business leaders in the same conversation • Proficient in creating process flow maps and writing Business Requirement Documents (BRDs) • AI fluency: concrete, daily use of AI tools (ChatGPT, Claude, Copilot, or similar) with at least one specific example of business impact • Strong analytical skills, including the ability to query and interpret data • Strong Excel and Google Sheets capabilities, including data mapping, clean-up, audits, and QA • Project management experience: can set timelines, report on status, and communicate progress across concurrent workstreams • Preferred background in go-to-market functions such as sales, marketing, or revenue operations; experience in a tech or startup environment is a plus
Responsibilities
• Understand internal customers' needs and facilitate setting project goals and objectives — acting as a trusted advisor from discovery through launch • Conduct business discovery sessions with GTM and cross-functional stakeholders to surface pain points and identify automation and AI opportunities • Translate business requirements and process needs into actionable technical requirements, including comprehensive BRDs and user stories • Facilitate meetings for requirements gathering, refinement, User Acceptance Testing (UAT), and enablement with GTM partners and cross-functional teams • Partner with GTM systems teams to drive alignment and track implementation through UAT and post-launch optimization across Salesforce, Outreach, and Gong • Conduct testing, track issues, and manage resolution throughout project lifecycles • Manage projects and report on status, setting expectations and timelines across concurrent workstreams • Map, document, and maintain current-state and future-state business processes; contribute to the RevOps Confluence document repository • Deliver user training and present on project launches to GTM and cross-functional partners • Leverage AI tools (Claude, Gemini, and similar) to improve throughput and analysis quality in your day-to-day work
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