hawk - Implementation Consultant
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Requirements
• 4+ years of experience in Solution Consulting, Implementation Consulting/Engineering, Solution Architecture, Technical Product Management, or Customer Success in a B2B environment • Bachelor's degree in engineering, computer science, information systems, or related fields. • Prior experience in the banking or financial industry is essential. • Ability to structure complex integration challenges and build productive relationships with internal and external stakeholders. • Excellent communication, presentation, organization, and time management skills. • Ability to prioritize, multitask, and excel in dynamic environments. • Strong grasp of technological and business concepts. • Experience with compliance, AML, and Fraud is highly advantageous.
Responsibilities
• Client Onboarding and Needs Assessment: • Collaborate with clients to gather and analyse their requirements and business processes • Understand the risks involved to the customer and Hawk for solutions proposed • Conduct thorough needs assessments to understand clients' AML and fraud prevention needs • Provide expert advice on best practices and optimal solution configurations • Solution Configuration and Deployment: • Configure and customize our AML and fraud prevention solutions to align with client requirements • Lead the technical deployment of our solutions, ensuring seamless integration with clients' existing systems and workflows • Support customers in performing rigorous testing and troubleshooting to ensure solution functionality and performance • Training and Support: • Develop and deliver comprehensive training sessions for clients’ teams to ensure they can effectively use our solutions • Build out robust library of training material to support customer onboarding during implementation • Serve as the primary point of contact for any implementation-related inquiries, issues & support • Project Management: • Plan, coordinate, and manage implementation projects from start to finish • Ensure projects are delivered on time, within scope, and within budget • Maintain detailed project documentation and provide regular updates to stakeholders • Structure, run and manage client implementation projects to quick, successful go-lives, by a combination of own hands-on implementation and project leadership post-sales • Collaboration and Feedback: • Work closely with our Product Management and Development teams to provide client feedback and suggest improvements to our solutions • Work closely with Customer Success team to run a streamlined implementation • Participate in regular meetings to align on project progress and address any challenges
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