choco - Senior Customer Success Operations Manager
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Requirements
• 5+ years in Customer Success Operations, Revenue Operations, or GTM Operations in B2B SaaS • Proven experience owning or materially improving renewal and expansion forecasting • Strong Salesforce architecture knowledge with hands-on experience impacting contracts and revenue reporting; experience with workflow tools (e.g., Monday.com http://Monday.com) is a plus • Demonstrated experience building or redesigning operational processes in high-growth, scaling environments • High ownership mindset with accountability for business outcomes, not just deliverables • Strong cross-functional influence and confidence working with senior stakeholders • Fluent English (written and spoken) • If you are excited by the idea of shaping how a post-sales organization runs, and seeing your work translate directly into revenue outcomes, this role offers meaningful ownership, visibility, and growth. • Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision. • In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We're supported by some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.
Responsibilities
• Own and elevate renewal, churn, and expansion forecasting to increase leadership confidence in revenue projections • Redesign and optimize Salesforce architecture impacting contracts, renewals, and lifecycle reporting • Establish clear metric definitions and governance standards, and translate reporting into actionable insights that drive measurable impact for CS teams • Enable CS leadership and CSMs to effectively use forecasting and reporting by embedding data literacy, clear operating rhythms, and practical guidance into daily execution • Partner with Finance to improve revenue hygiene and strengthen forecasting alignment • Drive prioritization and alignment with Systems to unlock high-impact operational improvements • Build scalable processes that increase efficiency and create clarity across Customer Success • Lead cross-functional initiatives from diagnosis through implementation and adoption, ensuring changes stick
Benefits
• or drag and drop here • in the country of your application • A2 - Pre-Intermediate • B1 - Intermediate • B2 - Upper-Intermediate • C1 - Proficient • C2 - Native / Bilingual • For diversity purposes we'd like to ask you to declare your gender. • prefer not to disclose • Maybe at a later point in time • I agree to be added to Choco's talent pool in order to be considered and contacted for potential job opportunities in the future • Note: The consent period lasts for 6 months • Recruiting Privacy Policy
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