OpenFX - Compliance Operations Lead

• Compliance Ops Leadership • Lead members of the Compliance Ops team across KYB, KYC, transaction monitoring, sanctions, blockchain analytics, customer risk review, and case review workflows. • Own the day-to-day operating model for analyst reviews, escalations, QA, backlog management, and case resolution. • Build a scalable team rhythm around productivity, quality, SLAs, escalations, and continuous improvement. • Set clear expectations for review quality, evidence standards, case notes, decisioning, and escalation discipline. • Coach, manage, and develop analysts and managers as the team scales. • Process, Standards & Controls • Work with second line Compliance, Legal, and other Compliance Ops team members to translate policy and regulatory expectations into practical operational workflows. • Help design and maintain review procedures, checklists, control processes, and operational playbooks for KYB, KYC, transaction monitoring, sanctions, wallet screening, and suspicious activity escalation. • Own the implementation and adoption of these workflows across the Compliance Ops team. • Build quality assurance processes to identify review gaps, improve consistency, and strengthen operational controls. • Partner with Compliance and Legal on edge cases, escalation criteria, remediation workflows, and review standards. • Ensure records, case notes, decisioning, and supporting evidence are complete, consistent, and audit ready. • Tooling & Automation • Own the Compliance Ops perspective on tooling, workflow design, case management, transaction monitoring, blockchain analytics, customer risk review, and operational dashboards. • Partner with Product, Engineering, Data, Compliance, Legal, and vendors to improve analyst workflows and reduce unnecessary manual work. • Help define operational requirements for rules, alerts, queues, dashboards, risk scoring, review flows, and QA tooling. • Identify opportunities to automate repetitive review steps while maintaining appropriate control and oversight. • Evaluate gaps in current systems and recommend practical improvements to support scale. • Monitoring, Escalation & Reporting • Oversee operational review of transaction monitoring alerts, sanctions alerts, blockchain analytics hits, customer risk events, and other Compliance Ops queues. • Ensure appropriate escalation of suspicious activity, unusual behavior, high risk customers, and control issues to Compliance and Legal. • Own operational reporting on volumes, backlogs, SLA performance, QA findings, escalations, trends, and operational risks. • Help leadership understand where the team is scaling well, where controls are strained, and where additional investment is needed. • Support audits, regulatory exams, partner diligence, and internal reviews by ensuring Compliance Ops evidence and reporting are well organized. • Cross-functional Partnership • Work closely with second line Compliance and Legal to operationalize policy and regulatory requirements without owning policy drafting. • Partner with Product and Engineering to improve control design, review workflows, automation, and system requirements. • Partner with Data to build reporting, rule performance analysis, alert tuning inputs, and operational dashboards. • Partner with Business Operations and Trade Operations to ensure customer and transaction reviews are handled quickly, clearly, and consistently. • Help create a practical bridge between regulatory expectations, operational reality, and product scale.