SupplyHouse.com - Senior Manager, Final Mile Delivery
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• High School Diploma or GED Equivalent • 5+ years of experience in last-mile delivery, on-demand logistics, or same-day fulfillment (aggregator platform experience strongly preferred) • Hands-on experience managing DoorDash, Roadie, Uber, or equivalent on-demand delivery networks • Experience with zone-skipping or carrier optimization programs (UPS, FedEx, or regional carriers) to reduce transit time and cost • Familiarity with routing and dispatch software (e.g., OptimoRoute, Circuit, DispatchTrack, or similar) • Strong data and analytics skills (ability to build and interpret delivery performance dashboards and translate data into operational decisions) • Demonstrated ability to manage external vendor/carrier relationships and hold partners to contracted SLAs • Ability to travel to fulfillment locations as needed for program launches, driver hiring, and operational reviews • Bachelor's degree in Business Administration, Logistics, Transportation Management, or a related field • Experience scaling local delivery in an e-commerce, distributor, or multi-site fulfillment environment • Familiarity with BOPIS or will-call pickup operations
Responsibilities
• Build out hub and spoke network inclusive of facilities, personnel, and processes • Supervise and serve as main point of contact for local FC delivery management, drivers, fleet, transportation software, as well as inter-departmental transfer shuttles • Train drivers and operations staff on adherence to compliance standards • Develop and implement preventive maintenance schedules to ensure vehicle reliability and longevity • Ensure compliance with safety standards, regulations, and company policies, including driver training, certifications, and licensing requirements • Maintain accurate records for audits and inspections, including maintenance logs, insurance documents, and vehicle registrations • Develop network design requirements driving capacity, efficiency, and cost in our transportation network • Define metrics to measure transportation performance and drive continuous improvement by identifying ways to streamline processes and reduce non-value added work, while maintaining a high level of on-time delivery percentage • Escalate problems or variance in the information and data to the relevant owners and teams, and follow through on resolutions to ensure they are delivered • Communicate with both internal and external customers to deliver a high level of customer satisfaction to the end-users of our product(s) • Ensure vendor contracts are in line with market standards and negotiated for optimum pricing
Benefits
• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options • 401(k) with up to 4% company match • Paid vacation, sick time, and holidays • Company-paid basic life insurance and long-term disability • Discounted auto, home, and pet insurance programs • Flexible Spending Account (FSA) • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP) • Company-provided equipment and one-time $250 work from home stipend • $750 annual professional development budget • $25 monthly Grubhub credit • Company rewards and recognition program • We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments. • We empower ownership • We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy! • We promote work-life balance • We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget. • We support growth • We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more. • We give back • We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day. • We listen • Check us out and learn more at: https://www.supplyhouse.com/our-company! • Check us out and learn more at: • https://www.supplyhouse.com/our-company • Additional Details: • Additional Details: • Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations. • Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
No credit card. Takes 10 seconds.