persona - Program Manager, Trust Infrastructure (London)
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Requirements
• 4+ years of experience in program management, product management, partnerships, operations, or a similar role. • Experience owning complex, cross-functional initiatives involving multiple stakeholders and competing priorities. • Strong written communication skills and the ability to explain complex topics clearly. • Experience working with external partners, vendors, or strategic relationships. • Comfort operating in ambiguous environments where not every process already exists. • Strong organizational and execution skills without becoming overly process-driven. • Fluency with AI tools and a track record of using them to accelerate research, communication, analysis, or execution. • A product mindset—you naturally look for opportunities to simplify, automate, and scale.
Responsibilities
• Own strategic relationships with trust, identity, and infrastructure partners across Europe, including onboarding, governance, operational performance, and commercial alignment. • Lead complex customer implementations involving digital identity, trust, and verification capabilities. • Build the documentation, playbooks, and operating systems that allow the business to scale efficiently. • Translate evolving regulatory and ecosystem developments into actionable plans with clear owners and timelines. • Represent Persona in emerging identity ecosystems and strategic industry initiatives. • Consolidate fragmented workstreams into well-run programs with clear accountability and visibility. • Identify opportunities to automate, productize, or simplify operational processes. • Partner closely with Product, Engineering, Compliance, Customer Success, and external stakeholders to bring new capabilities to market.
Benefits
• For full-time US-based employees (excluding internship and contractor opportunities), Persona offers a wide range of benefits, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipend, wellness benefits, among others. • For full-time UK employees, Persona offers a wide range of benefits, including private medical insurance, dental insurance, a 6% employer pension contribution, unlimited PTO, a monthly wellness stipend, professional development stipend, co-working stipend, and more. • As part of our interview process, all candidates will be asked to verify their identity with Persona. This step is used solely to confirm that candidates are who they say they are, and will have no impact on hiring decisions.
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