Wheely - Lead Trainer
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Requirements
• Passion for engaging facilitation & training others. • 3+ years of experience in a specialised Training role • Successful track record of delivering engaging training and development programmes with an emphasis on meeting exacting standards that will be valued by customers. • Have in-depth knowledge in MS Powerpoint/ Google Slides. • Desired experience in Articulate 360 suite • Minimum 2+ years of relevant experience in a customer-facing environment, preferably luxury industry • Tenacious in maintaining standards with exceptional attention to detail • Passion for developing others and bringing out the best in people • Exceptional communication skills, both verbal and written. • Passion for luxury vehicles and a knowledge of their specifications is a plus
Responsibilities
• Be responsible for the delivery of training for Wheely chauffeurs in providing a five star luxury customer experience. You will need to be engaging, credible and an exceptional facilitator to embed knowledge & hone the skills of the team. • You will also be responsible for maintaining content & the creation of country specific learning initiatives. • Be the voice of the chauffeur — the subject-matter expert, communicating with chauffeurs, and answer any questions or queries • Assess chauffeurs against Wheely Standards, followed by effectively delivered feedback to improve performance during coaching, 1:1 trainings • Partner with peers in other regions to continuously improve the processes, ensuring the passenger expectations are consistently being exceeded.
Benefits
• Office-based role in Syon Park • Competitive Salary and quarterly KPI-based bonus • Private medical and dental insurance • Life and critical illness cover • Best-in-class equipment • Monthly credit towards Wheely journeys • Cycle to Work scheme • Professional development stipend • Free parking at Syon Park • All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice
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