Docker - Senior Implementation Engineer - Customer Onboarding (East Coast Time Zone)
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Requirements
• Demonstrated, deep understanding & experience working with SaaS platforms and cloud-based technologies • SaaS platforms and cloud-based technologies • Strong cross functional collaboration and customer relationship management • cross functional collaboration • customer relationship management • Excellent problem-solving, and communication skills • Proven track record of adapting, evolving, and continuously learning about cutting edge technologies • cutting edge technologies • Your traits and characteristics: • You are a natural leader • You are excited to work in a start-up environment; you get in the weeds as part of the team • You are smart, innovative, and fun. You bring a sense of humor and humility to work every day! • You maintain a customer-centric mindset • You love finding solutions to challenging problems • You are not afraid of conflict and difficult conversations and value transparent communication • What to expect • First 30 days: • You’ll complete onboarding activities in the first 2 weeks • You will meet the Customer Engineering, Sales, Operations, Enablement and Support teams • We’ll dive into the Docker Virtues and the team mission • You’ll begin understanding the Docker technology and Support tools used in your role • First 90 days: • You’ll feel comfortable with the environment • You’ll meet more people across the company • You’re engaging with customers and plotting out their individualized onboarding path • First year: • You’ve established strong relationships with all team members and cross functional teams • You’re comfortable executing and improving day to day processes
Responsibilities
• Customer Onboarding and Provisioning: • Partner with Customer Success, Sales, Operations, and Support teams to establish and refine operations related to onboarding our customers • Guide customers through the initial customer journey points and deliver customer centric solutions to improve overall customer experience • Iterate and improve on strategies and automations that streamline current workflows and tooling • Contribute to team knowledge base when finding solutions to common situations • Carry out day-to-day strategies for new customer onboarding, targeting rapid execution with minimal friction • Ensure smooth transitions between CS, Sales, Onboarding, and Support Teams and foundational success for ongoing customer relationships • Provide personalized customer onboarding with efficient, automated workflows. • Exercise clear communication and collaboration strategies to ensure smooth customer transitions and scalability. • Customer Experience and Relationship Management: • Build and maintain strong relationships with customers throughout their onboarding and migration journey before transitioning to Customer Success Management • Champion a customer-first approach that balances personalized support with scalable processes. • Success Metrics: • Maintain target metrics related to provisioning, new customer onboarding efficiency, customer satisfaction, revenue impact, process optimization, scalability, team performance, and strategic alignment. • Required Candidate Qualifications for this role: • Minimum 4+ years of professional, full-time, post-grad experience working with external customers; Internal sales, support and success teams in a similar customer onboarding/implementation engineering role • Must have direct customer-facing, professional client/customer onboarding experience • Demonstrated, deep understanding & experience working with SaaS platforms and cloud-based technologies • Strong cross functional collaboration and customer relationship management • Excellent problem-solving, and communication skills • Proven track record of adapting, evolving, and continuously learning about cutting edge technologies • Your traits and characteristics: • You are a natural leader • You are excited to work in a start-up environment; you get in the weeds as part of the team • You are smart, innovative, and fun. You bring a sense of humor and humility to work every day! • You maintain a customer-centric mindset • You love finding solutions to challenging problems • You are not afraid of conflict and difficult conversations and value transparent communication • You’ll complete onboarding activities in the first 2 weeks • You will meet the Customer Engineering, Sales, Operations, Enablement and Support teams • We’ll dive into the Docker Virtues and the team mission • You’ll begin understanding the Docker technology and Support tools used in your role • You’ll feel comfortable with the environment • You’ll meet more people across the company • You’re engaging with customers and plotting out their individualized onboarding path • You’ve established strong relationships with all team members and cross functional teams • You’re comfortable executing and improving day to day processes • Docker does not offer visa sponsorship for this role. • We are unable to make exceptions to this, at this time. Thank you for your consideration!
Benefits
• Freedom & flexibility; fit your work around your life • Designated quarterly Whaleness Days plus end of year Whaleness break • 16 weeks of paid Parental leave • Technology stipend equivalent to $100 net/month • PTO plan that encourages you to take time to do the things you enjoy • Training stipend for conferences, courses and classes • Equity; we are a growing start-up and want all employees to have a share in the success of the company • Medical benefits, retirement and holidays vary by country • Remote-first culture, with offices in Seattle and Paris • Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.
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