scarlet - Account Manager
Upload My Resume
Drop here or click to browse · PDF, DOCX, DOC, RTF, TXT
Requirements
• You’ve owned complex customer relationships in B2B environments for 3+ years, preferably within the health tech industry and/or a regulated industry. • You operate with a bias for action. Customers turn to you in critical moments, and internal teams count on your signal to make smart bets. • You have strong project management skills. You connect dots, see risks early and keep multiple workstreams on track without breaking a sweat. • You have an insatiable curiosity and thrive in a fast-paced and innovative environment, eager to think creatively and iterate quickly. • Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment.
Responsibilities
• Build long-term, trust-based relationships with forward-thinking companies in health tech • Act as the central point of accountability for customers, ensuring the right outcomes, at the right time, with clear communication throughout. • Listen closely, capture what matters, and surface it, so internal teams stay aligned with what customers value (and what they don’t) throughout the journey. • Spot friction early and eliminate it - whether it is process confusion, scope drift, or quiet frustrations. • Own every key moment - from onboarding to expansion - keeping customers focused and confident, even when the path is complex. • THE INTERVIEW PROCESS • Intro call with Aarzoo https://www.linkedin.com/in/aarzoosidhu/ (30 mins) • Round 1: CX team interviews: Rachel https://www.linkedin.com/in/rachelbourdeaux/ (60 min), Steven https://www.linkedin.com/in/steven-byrne-4a958434/ (30 min) • Round 2: Founder interviews: James https://www.linkedin.com/in/james-dewar-78758992/ and Jamie https://www.linkedin.com/in/jamie-cox-01458b3a/ (2x30 min)
Benefits
• £50K – £70K • Offers Equity • In this job, you’ll need to spot what matters, communicate clearly, and cut through noise. Consider this your first chance to do that: why Scarlet? • Where are you currently based? • Please provide a link to your LinkedIn Profile
No credit card. Takes 10 seconds.