Parloa - GSI Partnerships Manager - (Conversational AI & Agentic AI)
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Requirements
• 10+ years of experience in strategic alliance management, partner sales, or GSI relationship management in enterprise software or SaaS. • strategic alliance management, partner sales, or GSI relationship management • Proven track record of building and scaling GSI alliances globally that deliver measurable revenue, consumption, and market impact. • building and scaling GSI alliances globally • Strong executive network within major GSIs (Accenture, Deloitte, Capgemini, Infosys, TCS, Cognizant, Wipro, etc.). • Expertise in Conversational AI, Agentic AI, and Customer Experience transformation—able to articulate Parloa’s differentiated value proposition to GSIs and their clients. • Conversational AI, Agentic AI, and Customer Experience transformation • Experience designing joint IP and vertical-specific solutions with GSIs. • Strong commercial acumen: able to build and negotiate joint GTM agreements, revenue models, and consumption-based incentives. • Excellent communication, negotiation, and stakeholder management skills—comfortable presenting to executive leadership. • Strategic thinker with operational discipline: capable of balancing long-term alliance development with near-term sales execution.
Responsibilities
• Identify, recruit, and grow GSIs globally (Accenture, Deloitte, TCS, Infosys, Capgemini, Wipro, etc.) as strategic partners, ensuring consistent activation across regions. • Identify, recruit, and grow GSIs globally • Develop and execute joint business plans with GSI partners, aligning on market strategy, solution roadmaps, consumption targets, and account pursuits. • Develop and execute joint business plans • Drive consumption of Parloa solutions by embedding our Conversational and Agentic AI capabilities into large-scale GSI-led transformation programs. • Drive consumption of Parloa solutions • Build co-sell motions with GSIs: create joint go-to-market strategies, execute joint pursuits, and support end-to-end customer transformation programs. • Build co-sell motions • Develop and package joint IP and industry-specific offerings that combine Parloa’s AI platform with GSI expertise to address vertical use cases (e.g., banking compliance, telco CX, healthcare automation). • Develop and package joint IP and industry-specific offerings • Enable GSI partner success by aligning sales, solution engineering, product, and enablement teams to accelerate onboarding, training, and certification. • Enable GSI partner success • Ensure global scalability of GSI partnerships by replicating best practices, fostering knowledge-sharing, and building repeatable frameworks across regions. • Ensure global scalability • Influence C-level relationships within GSIs to secure executive sponsorship, joint investments, and long-term strategic alignment. • Influence C-level relationships • Collaborate cross-functionally with Parloa Sales, Marketing, Product, and Customer Success to ensure seamless integration of GSI-led opportunities into Parloa’s growth engine. • Collaborate cross-functionally
Benefits
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI. • A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks. • Competitive compensation and equity package. • Flexible working hours, unlimited PTO, and travel opportunities. • Access to a training and development budget for continuous professional growth. • ClassPass membership, Nilo Health, Health insurance, weekly sponsored office lunches. • Regular team events, game nights, and other social activities. • Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days • Your recruiting process at Parloa: • Recruiter video call → Meet your manager → Challenge Task → Bar Raiser • $180,000 - $250,000 USD • Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York. • When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey. • Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. • Parloa is an e-verify employer in the USA. Please click here to learn more. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
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