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Jobs/Account Manager Role/Sidecar Health - Director of Account Management
Sidecar Health

Sidecar Health - Director of Account Management

Remote - USA+ Equity2w ago
RemoteDirectorNAHealth InsuranceInsuranceAccount ManagerAccount ManagementCustomer SuccessTeam ManagementCoachingRecords Management

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Requirements

• 8+ years of experience in Account Management, Customer Success, or a similar function within the insurance or healthcare industry, with 4+ years in a leadership role • Deep familiarity with employer group health insurance • A track record of managing employer relationships and broker partnerships • Systems-level thinker who can identify process gaps and build scalable solutions, not just manage day-to-day issues • Natural energy for client-facing work - someone who is energized by broker and employer relationships, not just operational management • Strong ability to lead, coach, and develop teams in a fast-changing environment • Analytical skills with the ability to translate data into strategic decisions • Excellent written and verbal communication skills • East Coast location strongly preferred; willingness to travel approximately once per month • Bachelor's degree in Business, Finance, Marketing, or a related field • What You'll Get • What You'll Get • Competitive salary, bonus opportunity, and equity package • Comprehensive Medical, Dental, and Vision benefits • A 401k retirement plan • Paid vacation and company holidays • Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S. • In taking a market-based approach to compensation, base pay may vary depending on location. Additionally, base pay may vary considerably depending on job-related skills and experience.

Responsibilities

• Lead and develop the Account Management team, setting vision, goals, and a high-performance culture • Own retention and growth targets across employer groups • Build and refine scalable processes, tools, and systems that enable the team to serve a growing and more complex book of business • Serve as a senior client-facing leader with brokers and HR decision-makers, modeling strong relationship management • Partner cross-functionally to drive automation and self-service capabilities that improve efficiency and client experience • Track and report on key performance metrics to senior leadership • Support new market expansion and account transitions as the company scale

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