AWS Solutions Engineer

TTEC DigitalRemote - USA1w ago

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Requirements

Skills needed: AWS Solutions Architecture expertise
Years of experience: Not specified
Education: None stated explicitly; however, a Bachelor'th degree in Computer Science is typically required for this role. Please refer to the job description if not already obtained.
Certifications: Professional certification from Amazon Web Services (AWS) preferred but not mandatory. AWS Certified Solutions Architect - Associate or above may be beneficial, as stated by TTEC Digital in their company profile on LinkedIn. Please refer to the job description if you already possess these credentials; otherwise, consider pursuing them for your application.
Must-haves: Experience with AWS services and tools is essential (e.g., CloudFormation, CodePipeline), strong problem-solving skills, excellent communication abilities, proficiency in English language, ability to work remotely or onsite as required by the employer's needs at that time
Please note: The job posting does not explicitly state years of experience needed. However, AWS Solutions Engineers typically require a minimum of 2-3 years’ professional IT industry experience with an emphasis in cloud computing and architecture design principles.

Solution Development & Pre-Sales Support
Develop technical solutions and architecture diagrams for customer proposals and RFP responses
Create Statements of Work (SOWs) that translate business requirements into actionable technical delivery plans
Support RFP/RFI responses with technical content, solution narratives, and validating responses
Collaborate with Solutions Architects to refine and validate solution designs
Enablement & Documentation
Produce technical documentation, solution guides, and best practice content
Create go-to-market collateral including solution briefs, technical white papers, and presentation materials
Maintain our internal knowledge base of AWS contact center solutions and integration patterns for use in our RFP
5+ years of experience in technical pre-sales, solutions engineering, or contact center consulting
Hands-on experience with Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK)
Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar)
Proven ability to create technical architecture diagrams using tools like Lucidchart, draw.io, or AWS Architecture icons
Strong technical writing skills with experience developing SOWs, RFP responses, or technical proposals
Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)