Education Program Manager

• Program Management • Program Management • Assist in the preparation and launch of training programs, handling application setup, client communications, and managing instructional staff hiring processes. • Oversee multiple programs simultaneously, managing project timelines and ensuring seamless execution. • Support the Senior Operations Team in developing and implementing strategic initiatives to enhance program impact, experience, and scalability. • Facilitate a successful admissions process, which includes application setup and launch, applicant pipeline monitoring and reporting, and marketing initiatives, Q&A sessions, and/or any necessary applicant support to ensure strong enrollment. • Manage the instructional contractor screening, review, and hiring processes for Teaching Assistants and Lead Instructors. • Manage the live, online training programs (typically 12-20 weeks in length), ensuring learners, teaching assistants, instructors, and other stakeholders engage and benefit from the program. • Monitor learners’ progress in the course while providing support for instructors and other contractual staff. • Ensure stakeholders are fulfilling their role’s responsibilities and course technology is functioning appropriately. • Create a friendly, professional learning environment by troubleshooting learner needs and responding to all inquiries in a timely, professional manner. • Admissions Process: • Admissions Process: • Contribute to a successful admissions process, including application setup, monitoring applicant pipelines, responding to Zendesk inquiries, and participating in marketing initiatives. • Work collaboratively with the Senior Program Manager on Q&A sessions and applicant support to ensure strong enrollment. • Team Leadership and Development: • Manage and provide guidance to a small team of 1-2 Operations Analysts. • Foster a collaborative and innovative team culture, encouraging continuous learning and development. • Provide ongoing feedback, career development, and mentorship to team members. • Client Relationship Management: • Support the Senior Program Manager in cultivating and strengthening relationships with clients, ensuring their unique needs are met. • Collaborate with the Senior Program Manager to address client concerns and identify opportunities for program enhancements. • Cross-functional Collaboration: • Collaborate with various teams, including Business Operations, Curriculum, Professional Development, Account Management, and others, to ensure coordinated program execution. • Provide input to drive improvements in the overall training program ecosystem. • Strategic Insight and Reporting: • Contribute to the analysis of program performance metrics and provide insights to senior leadership. • Assist in reporting on program developments, successes, and challenges, contributing to data-driven decision-making processes. • Continuous Improvement: • Identify opportunities for process optimization and innovation, driving continuous improvement in program delivery and experience. • Implement best practices and lessons learned from previous programs to enhance overall effectiveness. • Your Expertise: • Your Expertise: • Must possess JLPT N2 (N1 preferred) certification or equivalent professional experience. Must demonstrate mastery of Keigo (honorific Japanese) in both spoken and written forms, with the ability to lead complex negotiations and deliver presentations in professional Japanese. • Bachelor's degree preferred; Master’s degree in a relevant field is a plus. • 3-5 years of experience in program management, with at least 1 directly in an educational or training institution. • Experience leading and managing teams, demonstrating autonomy and success. • Proficient in Google Suite, MS Office Suite, Slack, and Zoom. • Experience with Data analysis, CRM or Salesforce, and other education-related software is a plus. • Where you are and time commitment • This role is remote with a preference for candidates based in Europe, MENA or LatAm. • Working hours are approximately 4:00AM ET - 12:00PM ET. • Given the nature of adult learners, occasional work on Saturdays is required. Compensatory time off is provided for this work. • How we support our people • Insurance or subsidies based on country • Retirement plan based on country • Unlimited Time Off, with a minimum time off recommendation • Company-paid holidays • Official company-wide holiday for the last week of the calendar year • Access to free data skills training through our programs • A company culture that empowers individuals and embraces diversity through its core mission