Ping Identity - Senior Technical Account Manager
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Requirements
• Advanced architectural experience with the Ping Identity suite and APIs. • Deep expertise in SAML, OAuth, OpenID Connect, and enterprise networking protocols. • Experience leading cross-functional task forces or internal efficiency programs. • $155,000 to $180,000
Responsibilities
• Manage complex, high-spend global accounts, consulting on multi-product strategies and guiding integrations into multi-vendor environments. • Optimize delivery frameworks and ensure operational readiness, setting the standard for proactive engagement across the team. • Act as a high-judgment advocate, balancing customer needs with the internal roadmap to ensure customers feel heard while maintaining a sustainable partnership. • Actively support the development and testing of new AI-driven tools, providing critical feedback loops to ensure AI-generated insights align with enterprise standards. • Serve as a Cluster Lead and mentor, developing training content, removing blockers for peers, and providing hands-on guidance during critical escalations. • Lead internal programs to increase team-wide efficiency, operational consistency, and technical readiness. • Represent Ping Identity at regional events and cross-functionally influence Engineering and Product teams to elevate the customer experience.
Benefits
• Generous PTO & Holiday Schedule • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) • Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
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