Clara - Forward-deployed Engineer - LatAm (Remote)
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Requirements
• “We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.” • Working proficiency in English and Spanish. • 2–4 years of experience in solutions engineering, technical implementation, or technical account management within fintech, payments, or travel technology. • Demonstrated experience managing structured B2B onboarding processes involving multiple stakeholders (client, vendor, platform) • Familiarity with corporate travel payment ecosystems (TMCs, OTAs, GDS) is a strong plus • Experience with Mastercard commercial payment products (e.g., ICCP, VCN programs, CTA structures) or equivalent platforms is desirable • Demonstrated experience managing structured B2B onboarding processes involving multiple stakeholders. • Ability to operate complex configuration platforms with high precision and rigorous attention to detail. • Experience or interest in AI tools to automate workflows to improve operational efficiency. • Experience or interest in AI tools to automate workflows • Excellent verbal and written communication skills to interact with international partners. • Adaptability to fast-changing environments and comfort working in ambiguity. • Familiarity with corporate travel payment ecosystems (TMCs, OTAs, GDS) or Mastercard commercial products (ICCP, VCN, CTA). • Basic understanding of REST APIs to interpret integration errors. • Experience with project management and documentation tools (e.g., Notion, Jira, Linear or similar)
Responsibilities
• We're looking for a Travel Pay Solutions & Operations Engineer to serve as the primary execution point for Travel Pay onboarding, partner coordination, and day-to-day operational support across our client base and internal teams. • Travel Pay Solutions & Operations Engineer • This role sits within the Solutions Engineering team and works in close collaboration with the Travel Pay Product team. It is not a software engineering role, but it requires deep technical literacy. You will be expected to master our product suite—including VCNs, CTAs, and partner integrations—translating that knowledge into precise configurations, structured client onboarding, and scalable internal processes. You will play a critical role in organizing incoming requests from Sales and Customer Success, building the operational maturity required as we scale our travel solutions across Latin America. • Client Onboarding & Activation: Own the end-to-end technical onboarding of new Travel Pay clients, including corporate registration, Real Card Number (RCN) setup, and alias configuration. • Client Onboarding & Activation: • Technical Configuration: Manage Custom Data Fields (up to 29 fields per template), MCC-based restrictions, purchase groups, and approval flows. • Technical Configuration: • Partner Coordination: Prepare and submit Mastercard registration documentation, coordinate with Mastercard Implementation Managers, and manage boarding forms for VCN operations. • Partner Coordination: • Sales & CS Enablement: Serve as the first point of operational contact for product capability questions, providing structured, well-reasoned responses and supporting pre-sales configuration proposals. • Sales & CS Enablement: • Issue Resolution: Resolve operational incidents related to rejected VCNs, reconciliation mismatches between booking and transaction records, and enriched data configuration (Smart Data / CDF3). • Issue Resolution: • Process Maturity: Document SOPs and runbooks in Google Drive or similar tools to transition from ad-hoc tasks to a structured, scalable operational flow. • Process Maturity: • Google Drive
Benefits
• At Clara, you’ll have the autonomy, speed, and support to make meaningful impact — not just on your team, but on how organizations are run across Latin America. • Competitive salary and stock options (ESOP) from day one • Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language) • Portuguese, Spanish, and English • Annual learning budget and internal accelerated development paths • High-ownership environment: we move fast, learn fast, and raise the bar — together • Smart, ambitious teammates — low ego, high impact • Flexible vacation and hybrid work model focused on results • hybrid work model • If you’re ready for growth, ownership, and impact — apply now and help us redefine B2B finance in Latin America. • Clara’s Hybrid Policy • Claridians in a hybrid mode split their time between working from the office, talking to or visiting customers, or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for each individual and team. • We don't enforce a minimum number of days for most roles, but you're expected to spend time at the office organically, and be at the office most days during your ramp-up or when required by your leader.
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