Grafana Labs - Practice Manager | EMEA | Remote
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Responsibilities
• Work closely with the sales team to identify, position, and sell professional services engagements that align with customer needs and Grafana Labs’ strategic objectives. • Assist in the development and delivery of proposals, Statements of Work (SOWs), and pricing strategies that highlight the value of our services. • Provide expertise to guide customers on the value of Grafana Labs’ professional services, fostering long-term relationships. • Define and develop service offerings, delivery frameworks, and methodologies to address customer requirements while maximizing the effectiveness of our team. • Create accompanying sales and marketing material for all PS offerings. • Gather and act upon feedback to continuously improve service offerings and customer satisfaction. • Collaborate cross-functionally with product, engineering, marketing, and customer success teams to support customer needs and expand service offerings. • Track and report on key metrics related to service delivery, financial performance, and customer satisfaction to support business growth. • What Makes You a Great Fit: • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). • Previous work experience as a Practice Manager, or in a Customer Success role. • Familiarity with the Observability and Grafana Labs (Open Source software experience considered a plus) • Experience in building and executing Professional Services offerings. • Exceptional written/verbal communication and presentation skills
Benefits
• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. • 100% Remote, Global Culture - • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. • Scaling Organization • Transparent Communication – Expect open decision-making and regular company-wide updates. • Transparent Communication • Innovation-Driven – Autonomy and support to ship great work and try new things. • Innovation-Driven • Open Source Roots – Built on community-driven values that shape how we work. • Open Source Roots • Empowered Teams – High trust, low ego culture that values outcomes over optics. • Career Growth Pathways – Defined opportunities to grow and develop your career. • Career Growth Pathways • Approachable Leadership – Transparent execs who are involved, visible, and human. • Approachable Leadership • Passionate People – Join a team of smart, supportive folks who care deeply about what they do. • Passionate People • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. • In-Person onboarding • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. • Balance is Key
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