Varicent - Technical Account Manager
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Requirements
• Experience in gathering and interpreting requirements and matching those with product capabilities • Ability to empathize with customers and understand their needs at every stage of the software lifecycle • Initiative and ability to work with minor oversight • Ability to adapt to evolving and changing processes • Prior hands on experience of Varicent software products (Administering, implementing, and/or supporting) • Success Outcomes • Candidates should be familiar with company culture, policies, and internal systems. • Training and onboarding should be complete. Candidates will learn the various sources to obtain information. Begin client and CSM introductions. Participation in team meetings and events. • Candidates should be able to manage their clients fairly independently and adhere to the VIP program. Candidates will begin to prioritize their own work and demonstrate problem resolution, personal growth, and adaptability. • 7 Months & beyond: • Candidate will be given a full client portfolio. After 12 months should be able to perform all duties of a TAM, including performing a complete Annual Health Check • The expected base salary range for this role is $92,300.00 - $121,000 CAD and individuals may be eligible to participate in our variable compensation program. • Final compensation may vary based on experience, skills, designations, and market conditions. • This posting is for existing vacancy • This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.
Responsibilities
• Assume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio. • Review impact of new features and fixes and assess those against customers organizational needs • Assist in configuring Varicent specific solutions based on customer requirements as requested • Generate and communicate monthly performance and support metric reports • Analyze usage data and metrics to identify remedial actions required • Help implement remedial actions for proactive maintenance • Support other team members by troubleshooting errors, bugs & technical hurdles and advising on best practice for optimizations - upskilling the team in the process • Take initiative in identifying growth opportunities • Collaborate with our team to achieve sustainable project and product growth • Participate in Success Planning Workshops to drive Customer Success initiatives through Customer Success Planning • Work with internal stake holders to review change management process and propose future state where possible • At least 7 years of experience in IT Consulting, Enterprise Software Implementation • Bachelor’s Degree or higher in a technical field or a related business discipline • Prior experience with Query Based Languages and Relational Databases • Technical data skills including strong experience with SQL, data manipulation, Microsoft Excel • Time management: organize work schedules ensuring deadlines are always met • Strong business communication skills • Experience in gathering and interpreting requirements and matching those with product capabilities • Ability to empathize with customers and understand their needs at every stage of the software lifecycle • Initiative and ability to work with minor oversight • Ability to adapt to evolving and changing processes • Prior hands on experience of Varicent software products (Administering, implementing, and/or supporting) • SPM Software experience • Success Outcomes • Success Outcomes • Candidates should be familiar with company culture, policies, and internal systems. • Training and onboarding should be complete. Candidates will learn the various sources to obtain information. Begin client and CSM introductions. Participation in team meetings and events. • 4-6 Months: • Candidates should be able to manage their clients fairly independently and adhere to the VIP program. Candidates will begin to prioritize their own work and demonstrate problem resolution, personal growth, and adaptability. • 7 Months & beyond: • 7 Months & beyond: • Candidate will be given a full client portfolio. After 12 months should be able to perform all duties of a TAM, including performing a complete Annual Health Check • The expected base salary range for this role is $92,300.00 - $121,000 CAD and individuals may be eligible to participate in our variable compensation program. • Final compensation may vary based on experience, skills, designations, and market conditions. • This posting is for existing vacancy • This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.
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