laurel - AI Infrastructure and IT Manager
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Requirements
• The following are our non-negotiables for candidates. • 5+ years of experience managing corporate IT infrastructure in a modern, cloud-first environment • Strong experience with AI tooling, AI Coding, and Systems management with AI • Strong experience with Microsoft 365, Entra ID (Azure AD), MacOS, and endpoint management systems • Proven experience managing SaaS ecosystems and identity lifecycle (onboarding/offboarding) • Experience supporting security and compliance frameworks (SOC 2, ISO, or similar) • Hands-on experience with office networking and IT infrastructure • Experience working in high-growth or startup environments • The following are things that we are looking for in a standout candidate and would help make this role a perfect fit. • Experience supporting or managing internal AI tools or infrastructure • Familiarity with automation or scripting (PowerShell, Python, etc.) • Experience with data warehouses and SQL • Security certifications (Security+, CISSP, etc.) • Experience with CI/CD or developer tooling environments • FLEXIBILITY AND LOGISTICS: • Location: This role will be a hybrid location and to be based near one of our company hubs in San Francisco, Los Angeles, or New York City and be in the office 1-3 days a week. • Additional Benefits: Comprehensive medical/dental/vision coverage with covered premiums, 401(k), and additional benefits including wellness/commuter/FSA stipends. • Visa Sponsorship: Unfortunately we are unable to sponsor visas at this time. • What happens if my kid or I are sick on a workday? Take all the time you need! We’ll cover for you. And send you some soup. • NOT SURE IF YOU MEET ALL OF THE QUALIFICATIONS? KEEP READING…
Responsibilities
• IT OPERATIONS & INFRASTRUCTURE • Oversee day-to-day management, reliability, and performance of corporate IT systems and endpoints • Manage and scale cloud-first IT infrastructure (identity, device management, collaboration tools) • Own lifecycle management of employee hardware, software, and access • AI INFRASTRUCTURE & EMERGING TECHNOLOGY • Support and manage internal AI tooling and infrastructure used across the company • Partner with Engineering and Security to ensure responsible, secure, and scalable use of AI systems • Evaluate and implement AI-driven tools to improve internal productivity and automation • SAAS & IDENTITY LIFECYCLE MANAGEMENT • Own SaaS application ecosystem (e.g., Microsoft 365, Slack, Zoom, etc.) • Design and automate onboarding/offboarding workflows, including provisioning and deprovisioning access • Ensure proper access controls, least-privilege principles, and audit readiness across systems • Maintain integrations between identity providers (Entra ID/Okta) and downstream applications • NETWORKING & OFFICE INFRASTRUCTURE • Manage and maintain office IT infrastructure, including networking, Wi-Fi, conferencing systems, and physical IT environments • Partner with workplace and facilities teams to support office expansions and improvements • Ensure secure and reliable connectivity for both in-office and hybrid employees • SECURITY & COMPLIANCE • Drive and support security and compliance initiatives (e.g., DPO, TIA, SOC 2 readiness) • Implement and maintain core security controls across endpoints, identity systems, and SaaS tools • Partner with external legal, audit, and security teams as needed • VENDOR & ASSET MANAGEMENT • Negotiate and manage relationships with IT vendors and service providers • Oversee procurement, licensing, and cost optimization for IT tools and services • DOCUMENTATION & SUPPORT • Build and maintain clear documentation and scalable IT support processes • Establish and improve SLAs for internal support and service delivery • Participate in on-call rotation for critical systems • Raise the bar for IT quality, security, and user experience • Champion best practices and continuous improvement across corporate IT
Benefits
• Estimated Base Salary: $150K – $220K • Offers Equity • The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions, nor potential commission for applicable roles. At Laurel, we are committed to the well-being of our team by offering a comprehensive benefits package. From health and wellness programs to paid time off and retirement planning options, we provide a range of benefits for qualified employees. For detailed information on the benefits specific to your position, please consult with your recruiter. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Telephone Number: • or drag and drop here • Why are you interested in working at Laurel? • I acknowledge that Laurel will conduct business reference checks before extending a formal offer of employment. These checks may include informal references obtained through various sources. • I acknowledge that Laurel may select to record this interview session for quality and evaluation purposes. I also acknowledge that I have the right to request that the interview not be recorded, and this request will be honored without any impact on my candidacy. • Laurel may use Artificial Intelligence with this application. Learn more.
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